The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900+ employees located across the globe. GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications.  GIDA works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.  

Job Overview

Lead a portfolio of applications and manage a team who develop and/or execute security solutions for multiple functional areas. Responsible for volume, quality, and timeliness of service delivery for managed portfolio. Provide security oversight for new systems and major system releases by reviewing system security capabilities, recommending improvements and approving designs as part of the system development lifecycle.  Identify the need for and develop new and improved procedures and process control manuals. Full people management responsibility, ensuring motivation and development of the team.

Key Responsibilities

• Demonstrates strong understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements based on Lean methodology
• Handle simple thru complex, multi-tiered escalations, problems by utilizing key information security administration practices, policies and providing excellent customer service. Lead and resolve severity escalations and identify root cause and creating corrective action plans
• Represent GIDA Service Delivery on compliance calls, meeting with Audit. Collect and analyze evidence (deliverables) with internal/external compliance and auditing agencies / officials
• Approves annual review of Process Control Manual  documents associated with specific systems assigned
• Understand the process and help his/her team to perform any kind of ID or Functional ID related processes; Group, profile and role management; Functional and Temporary ID management; Certificate management. 
• Ensure adherence to pre-assigned SLO requirements for designated requests at team level.
• Demonstrate knowledge of  formulas and tools within Microsoft applications and use them competently
• Has a good understanding of end-to-end Project Management. Able to lead complex projects.
• Interprets and guide others in the principle of Information Security concepts and policies; and develops and implements into day-to-day work .Ability to explain principles behind IS/GIDA policies and guidelines
• Checks and reviews implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications. Responsible for the service/compliance quality and accuracy
• Identifies, registers and resolves potential compliance issues. Responsible for closure and keeping the inventory up-to-date. Drive and encourage IS culture. Accountable for accuracy of ISA inventory.
• Effectively uses Talent Management process and system to drive performance team. Leverages Individual Development Plan process to increase performance. Holds others accountable for performance on common goals. Addresses performance issues.
• Effectively delegates tasks and projects to others. Encourages others to stretch capabilities.
• Applies best practices in coaching on a daily basis. Works with others to identify development needs and resources. Provides team leadership.
• Understands and applies complex decision making processes. Seeks out input from all involved stakeholders. Comprehends all risks in decision making. Involved in higher level decisions
• Utilizes effective interpersonal techniques. Strong communicator.  Effectively uses influence to build support for key initiatives. Understands how to motivate individuals and teams to drive results.
• Communicates the need for change to remain competitive. Involves others in the change process.  Understands complex change theory and how to overcome resistance to change. Drives change from start to finish.
• Inspires others through communication of Citi, organization and department vision, strategy and goals. Aligns work to Citi, organization and department vision, strategy and goals. Develops strategy and SMART goals for key initiatives. Ensures accountability for goal achievement.
• Partner with GIDA Site leadership to ensure operational needs are met on CSS (Citi Shared Services) or CSC (Citi Service Centers) level
• Assist GIDA department to lead employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives
• Develop and drive a high-performance team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each full time staff member, ensure appropriate training is provided to the team, encourage personal development plans and deliver specific ongoing feedback at every opportunity.
• Good command of English language (both verbal and written)
• Strong communications, presentations and negotiations skills
• Must be able to set priorities
• Strong people management skills focusing on development and growth of the team.
• Developed diplomacy skills are required in order to exchange potentially complex/sensitive information.

Qualifications

• Minimum Bachelor's degree or the candidate should Have proven equivalent work experience
• Minimum 5+ years’ experience either in an Information Security Administration environment or related field with customer service and people management experience
• SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.