Salary: £22,425 per annum

Location: Home working but must be able to work from our Preston Brook, Runcorn office once a week. Training will also be office based for 3 weeks.

Shift/Hours: Working 5 out of 7 days between the hours of 9am to 7pm

Job title:

German Speaking Customer Service Advisor

Job Description:

Becoming a German Speaking Customer Service Advisor with Capita Customer Management:

In Capita Customer Management we work for some of the best-known brands in the country, on this occasion we are looking for German Speaking Customer Service Advisors to join our busy team working on behalf of Marks & Spencer!

You’ll deal with a range of customer queries via the telephone on behalf of the Marks and Spencer. We’ll train you to deliver a service that is consistent, confident, friendly and reliable so that each of your customers feel valued, understood and listened to. You’ll join a team where customer satisfaction is celebrated, and you’ll receive rewards and recognition as you progress. It’s a great chance to build a career with us and you’ll have the opportunity to take on further duties when you’re ready

What you will do:

• Provide a first-class customer service; taking calls, web chats and answering online enquiries
• Provide a ‘right first time’ service ensuring that the customer’s query is dealt with in their first interaction with the business
• Demonstrate the values of the company that you work for in all interactions with their customers
• Update company systems to ensure an accurate record of the customer’s query and the resolution

Your experience will include:

• Fluent; both written and verbal
• A confident and friendly telephone manner
• A real desire to provide a high level of customer service
• Ideally you will have some experience in customer service however this is not essential

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We’ll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team who will contact you to discuss the role in more detail
• You will then be invited to a video interview with a member of the team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.