About the role

Our Customer Service Advisors handle customer questions from across the world. Every day is different, we handle queries about up and coming product launches, enquiries about our online shop through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. On average a colleague supports 40 customers every day so it’s busy, but we have fun and remain true to our mission to inspire and develop the builders of tomorrow.

Core Responsibilities

• The Slough Contact Centre supports our German speaking customers, so you will need to be fluent in German and English, both spoken and written.

• Engaging with our shoppers and consumers to increase customer loyalty through multiple channels including phone, email and chat.

• Representing the LEGO brand through our unique way of communicating with children and adults alike

• Proficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to you

• Prioritising and multitasking to meet our customers’ expectations

• Accurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding.

• As a multilingual advisor, you will cover a variety of shifts and some weekends

Play your part in our team succeeding

Our Consumer Service Advisors are at the forefront of Consumer & Shopper Engagement, where our vision is to be the champions of our consumers and guardians of the LEGO Group play promise.

At The LEGO Group we care about making a positive difference. In the lives of children, our partners and our colleagues. We strive to create an environment where there is challenge, development and where colleagues can be creative and have fun.

Our teams are curious, focused and brave in everything they do. This is because the responsibility of leadership at The LEGO Group belongs to everyone at The LEGO Group. This enables us to succeed together.

Do you have what it takes?

• 1-3 years’ experience in a consumer facing role

• Fluent in German, both spoken and written

• Proficiency using a computer and the ability to quickly learn a new software

• Excellent people skills and emotional intelligence

• Attention to detail and ability to multi-task and to prioritise

• Resilient mindset and able to work in a fast-paced environment

• To be a remote team member you will need a great internet connection and a quiet, private space that allows you to engage with consumers on the phone, email and chat.