ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

General Manager

Education

Bachelor's Degree

Career Level

Manager

Category

Aviation

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

Responsible for those client facilities and personnel under his / her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

Specific Duties / Essential Job Functions:  (Other duties may be assigned.)

• Responsible for administering and/or implementing policies, systems, programs, processes, procedures and/or plans throughout the locations within the station.
• Supervises and controls the ground operations at all locations within the station.
• Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Responsible for aircraft audits to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.
• Accommodate increased / decreased client staffing requests. 
• Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.  
• Inspire and motivate others to do well.
• Ensure we meet financial targets through effective scheduling and time management.
• Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
• Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs. 
• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
• Manage daily schedules.
• Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees. 
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.  
• Miscellaneous duties as assigned.

Supervisory Responsibilities:   

• Shift Managers, Supervisors, and Front-Line employees   

Other:

• Physical Demands:  The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The individual may be required to stand and walk for the majority of the work shift.
2. Individual may be required to lift 50 pounds or more for the majority of the work shift.

• Work Environment:  The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1. The work environment has a moderate noise level.

• Specific Job Knowledge, Skill, and Ability:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements described herein are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

• Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.   
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public. Must also possess and utilize effective listening skills.

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals      

Computer Skills: 

Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

• Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.   
• Employee must comply with all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.  
• Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
   

Minimum Requirements

Education:

• Bachelor’s Degree required.

Experience:

• 1 year of management experience required.
• Previous sales experience preferred.

Overall:

• Must be 18 years of age or older.
• Must submit to and pass a drug screen.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

This job description is subject to change at any time at the discretion of management.
Must work schedule as assigned.