Job description

Role Title: Future of Work Change and Enablement (C&E) Lead

Business: Human Resources

New or Existing Role: New

Grade: GCB 4

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

We are currently seeking an ambitious individual to join our team as a Future of Work Change and Enablement Lead, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The Future of Work (FOW) initiative is about taking what worked well during the pandemic and addressing new challenges. This means adopting a new hybrid working model that is fit for the future, supported by new technology and working practices that enhance productivity, engagement and wellbeing.

Across HSBC, we have programmes of work driving change as part of a big culture moment for the bank – moving to Hybrid ways of working. Hybrid working is not only about where we work, it’s about how and when we work. Creating a culture that enables us to be at our best and deliver exceptional outcomes for our customers. A culture that promotes flexibility, collaboration, learning and wellbeing in both physical and virtual workplaces.

This is a multi-faceted programme, spanning the digital, physical and human enablers (we call these Pillars) of hybrid working and the Future of Work. Our pillars are all aligned to our Principles of: Customer Focus, Team Commitment and Flexibility. For us, it’s important they are connected as employees think about the whole experience. This role sits in the Human pillar.

The Future of Work Change and Enablement (C&E) Lead is accountable for ensuring robust change management and embedding activities are planned, designed, and implemented for the Human Pillar (in conjunction with the Digital and Physical Pillars; wider HR and local teams as needed).

 In this role, you will:

• Be an accountable owner of C&E strategy, approach and plan across all Human work streams of Future of Work
• Provide oversight of engagement plans for ‘Human’ pillar of programme and Group level senior leadership     
• Ensure interventions are aligned across Pillars and focused on changing and embedding healthy hybrid behaviors
• Be responsible for ongoing updates to ensure documentation is fit for purpose (e.g. group support materials, communications, meeting packs)
• Work with our Communications teams and the Physical / Digital Pillars on upcoming materials and messaging and aligning this content with the overall C&E strategy
• Maintain and refresh Human Pillar change impact assessments and incorporating communications, engagement and learning needs into respective plans
• Provide oversight and approval for all change artefacts / templates, including any deviations from C&E standard templates
• Be responsible for raising learning needs to Learning team to support the organisation with capability and skills development

Requirements

To be successful in the role, you should meet the following requirements:

• Knowledge of HR departments and Global Service areas (e.g. learning, performance, recruitment)
• Understanding of HSBC Group structures, values, behaviours, processes and objectives would be advantageous
• Understanding of how to implement learning and performance methodologies as key change enablers (incl. behavioural change)
• Knowledge of Change Management methodologies (e.g. Prosci, Kotter) / HSBC change framework – Agile knowledge is a plus
• Proven experience of managing deliveries to an agreed timeline
• Experience of positive, challenging interactions with stakeholders
• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
• Experience in Change leadership and management

You’ll achieve more when you join HSBC. 

https://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.