Job Responsibilities:

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.

• Review and update condition report; approve and audit vehicle repair report.

• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.

• Respond to customer inquiries relating to vehicles.

• Provide quality service and assist in resolving problems.

• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.

• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.

• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

• Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent required.

• 2 or more years of related experience required in the auction/automobile industry or at the Department of Motor Vehicles.

• Valid driver’s license and safe driving record required.

• Effective communication skills required.

• Must possess good problem-solving and organizational skills.

• Basic computer software skills required.

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