The Technical Program Manager has both program and project-level responsibilities in support of profitable growth for EESS.  This individual must be able to think and act both strategically and tactically while balancing multiple priorities in a fast-paced environment. In this role, the Technical Program Manager must possess the ability to exercise sound business judgment, proven ability to influence others and technical expertise in power systems, as these skills are essential to success in this position. 

At the program-level, this role collaborates with customer headquarter personnel and internal business partners crossing regional boundaries to identify problems and develop solutions that will improve data center operations.  In addition, the Technical Program Manager consults with customer site operations to develop long-term maintenance plans, define, and resolve warranty issues, as well as secure EESS scope which extends beyond the site construction phase.  

At the project-level, the Technical Program Manager develops and deploys standard processes via playbooks for operational consistency across local district operations from pre-sales site walks through post-warranty support.  Furthermore, this role provides coaching for local EESS site leads and team members to customer expectations, project scope and schedule and how to collaborate with Project Management Office, general contractors and end-users. 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. 

Essential functions of this role include: 

Customer Focus

• Collaborates with customer headquarter personnel and business partners to plan for larger, specialized, or capital projects crossing regional boundaries and requiring more extensive plans
• Consults with customer site operations to develop long‐term maintenance plans as well as secure EESS scope which extends beyond the site construction phase
• Acts as a point of contact for escalation of facility and/or program‐level issues

Service Sales Focus

• Partners with the National Account Manager to ensure success of each assigned account.
• Performs site walks alongside Service Sales Specialists (S3s) to identify potential EESS opportunities
• Meets regularly with Eaton Project Management Office (PMO) to improve collaboration and interface
• Develops quick-turn proposals in response to impromptu customer requests based on knowledge of customer Methods of Procedure (MOPs)
• Reviews proposals / scopes of work for program-level purchase orders and works with affected District Operations (DOCs) to translate into a plan for execution

District Operations Focus

• Defines processes, procedures and documentation in playbooks for DOC use
• Creates standard reporting templates for DOC use
• Shares successes / lessons learned at similar facilities to ultimately drive repeat business
• Ensures DOC backlog is executed per the customers standardizes initiatives and contracts
• Monitors quality of service initiatives
• Works with Operations leadership to build a network of certified individuals
• Assists DOCs capture change orders based on scope
• Assists in coaching, training, and certification of local DOC resources to customer requirements 
• Drive DOC engagement on the accounts

 When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Basic Qualifications:

• Associates degree from an accredited institution or equivalent military experience
• Minimum of 7 years of work experience in a data center environment
• Minimum of 5 years of leading and/or managing large service engineering projects
• Must reside within a 50-mile radius of an international airport.  No relocation is being offered.
• Must be authorized to work in the United States without company sponsorship.

 Preferred Qualifications:

• Bachelor's degree from an accredited institution.
• Minimum of 10 years of experience testing, troubleshooting, evaluating and servicing electrical distribution and/or control systems
• OSHA 30 construction certification

Position criteria for this role include:

• Collaborative working style & self-starter; ability to work remotely without co-located supervision.
• Strong experience in power distribution field in servicing, maintaining, and testing electrical power distribution equipment.
• Demonstrated ability in verbal and written communication skills. The ability to communicate technical information and applications to non-technical personnel, educating customers, and presenting information to internal and external customers.
• Demonstrated strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. 
• Understanding of the company's competitor's & legacy electrical, electronic, and mechanical products and services.
• Cognizance of division margin expectations to assist the operations in meeting or exceeding targets.
• Working knowledge of billing and invoicing policies for services.
• Knowledge and practice of safety processes related to working with electrical and electronic equipment, de-energized processes, points of isolation, and job safety.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer loyalty.
• Strength in leadership and coaching/mentoring of both field and office personnel.
  • Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques.
  • Competency in a variety of project management tools, methodologies and techniques. Core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.
  • Ability to prioritize, manage multiple competing projects/programs simultaneously.
  • Ability to identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently.
  • Significant experience in strategy and program delivery with a strong focus on alignment across a matrix team environment.
  • Expert level ability to communicate directly and clearly, with an emphasis on careful listening.
  • Possess a strong track record of leading and delivering high cross-functional complex programs, with the ability to learn and drive quick responses.