The Senior Sales Support Specialist - Cox Communities provides operational and support services to the MDU sales organization which could include: MDU/SFU contract fulfillment, contract database and tool management, ICOMS research and audits, reporting, process support and improvement, and various miscellaneous projects as needed.   

Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities.  The Cox Communities team acts as their client’s trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties. 

What You’ll Do  

• Processes MDU/SFU invoices and tracks annual budget in a timely manner 

• Coordinates nation-wide sales meetings for training, new product launches, etc., by securing meeting site and presentation materials/equipment.  Gathers post-meeting survey feedback and compiles data for review by leadership to enhance future sales meetings 

• Assists in post-sale expediting and follow-up by ensuring contract information is properly entered into database, local government recordings have been filed, and tracking receipt of filing from local government entity 

• Works closely with field billing coordinators to ensure sold, installed, and billed revenues have been properly processed and recommend areas for process improvement to improve productivity and accuracy 

• Works closely with the MDU/SFU sales team to maintain the operational infrastructure by troubleshooting issues and requests which includes billing and all other miscellaneous MDU/SFU ICOMS inquiries 

• Identifies areas for improvement and recommends solutions 

• Assists reporting resources to audit and troubleshoot database and report details to ensure accurate and detailed information is available to the Sales team and leadership 

• Coordinates data collection from internal and external personnel, entering standard and customized report formats, and generating reports, as requested 

• Consolidates and summarizes MDU/SFU sales operation information in a comprehensive manner and distributes on regular intervals 

• Supports maintenance, management, and accuracy of MDU/SFU databases and tools, such as bulk contract billing and revenue share payments through auditing, data gathering, and reporting 

• Works closely with the MDU/SFU sales team to maintain the operational infrastructure supporting MDU/SFU training, troubleshooting issues and requests, and sales-related procedures, including product/service updates and knowledge sharing of research 

• Manages/coordinates national contracts and documents from property owners and management companies which includes, but is not limited to, creating template, sending template to client, obtaining internal signatures, store documents on Salesforce, track and communicate status to team and potentially enter data into appropriate database 

• Assists with monitoring compliance with all MDU/SFU processes, such as, Bulk Wi-Fi, IOT, Bulk data plus, exclusive use of the inside wire, etc. 

• Acts as the primary point of contact and responsible party for complex, stand-alone processes that require specialized support such as In & On Program, Back-in-Bulks, Bulk Billing, De-Bulks, Managed Wi-Fi etc.  

• Provides customer level to support that helps achieve goals of reduced cycle time, minimal errors/defects/rework, maximum customer satisfaction and high levels of consistency and reliability. Improves processes such as reducing cycle time, reducing resources, reducing errors/defects/rework, improving customer satisfaction, improving consistency and reliability 

• May maintain dedicated e-mail boxes, web sites and other tools used to manage and track service requests, fulfill work orders, escalations, etc. 

• Processes MD/SFU invoices and tracks annual budget  

• May serve as liaison to vendors (Broadband Communities, NAA, NMHC, HBO, etc.) and marketing on sales promotions, strategies, and trends 

• Assists in the completion and generation of special projects such as budgets, strategic plans, client projects, and/or may lead projects as assigned under close to moderate supervision 

What’s In It For You  

At Cox, we reward your hard work with meaningful benefits. 

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are  

Minimum  

• High school diploma, GED or relevant work experience  

• 5 years of experience in an operational role in related field (i.e. Marketing, Sales or Sales Operations, etc.) 3 years of experience with a related BA/BS degree or certification 

• Strong knowledg for MS Office applications, particularly Access, Excel, Word, PowerPoint, Outlook; Working knowledge of Visio; Strong knowledge of ICOMS and OBIEE 

• Excellent communication (verbal and written), analytical, time management, organizational, confidentiality, and collaborative skills to work effectively with teams throughout organization 

Preferred  

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Marketing, Business, etc.)   

• Experience in telecommunications industry desired 

Join the Cox family of businesses and make your mark today!  

Compensation:

• Hourly pay rate is $22.74 - $34.13/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.