Senior Manager – Risk Mitigation & Resolution (DLR)

Overview

The Disneyland Resort (DLR) Risk Management Services team is comprised of Guest Claims and Workers’ Compensation. As a leader on the Risk Management team, you will play a critical role in supporting the work of these teams, especially the Workers’ Compensation team.

The Senior Manager – Risk Mitigation & Resolution leads a fast-paced, highly regulated, and dynamic organization focused on reducing DLR’s overall exposure and risk profile, addressing issues related to accommodating employees who suffer occupational injuries, as well as strategically resolving high-risk and aging claims with favorable results for all involved. Key responsibilities include driving business performance by inspirationally leading the employees responsible for the supervision of DLR’s occupational accommodations’ process, as well as those who are responsible for the disposition and adjudication of workers\' compensation claims appearing before the Workers’ Compensation Appeals Board (WCAB). This includes leading a team of both salaried and hourly professionals (including the Manager – Business Support, as well as Hearing Representatives, a Technical Advisor, Senior Claims Examiners, and Technical Claims Assistants) with varying levels of experience.

Responsibilities

• Lead the team of Hearing Representatives responsible for representing DLR at the WCAB in matters brought by employees against DLR including review and advice on claim disposition.

• Lead the team that is responsible for managing DLR’s occupational accommodations process from a risk management perspective and coordinating with DLR employees and leaders so that employees who suffer occupational injuries receive appropriate accommodations.

• Lead the business support team responsible for the intake, processing, and closure of claim files, as well as the processing of all payments to claimants and vendors.

• Work directly with claims examiners, leaders, and defense attorneys on the resolution of high-profile claims and matters.

• Review claim files to ensure the thoroughness and completeness of investigations, the appropriateness of claim reserves, and the effectiveness of claims resolution strategy.

• Monitor defense counsel firm and vendor billing to assure reasonableness and compliance with litigation management guidelines.

• Attend formal and informal settlement conferences, depositions, and hearings before the WCAB as needed.

• Provide or obtain settlement authority within established guidelines.

Leadership

• Help set, implement, and achieve department goals and strategies.

• Create and cultivate a culture where employees bring their best to work every day and where business challenges are met with a spirit of collaboration and willingness to challenge the status quo.

• Demonstrate transformative leadership by developing and implementing sound business strategies for optimizing people, processes, systems, and culture, to accelerate business performance and drive engagement.

• Provide strategic and tactical leadership skills, taking concepts and driving to implementation.

• Adapt quickly to change and display flexibility and agility when faced with challenges or ambiguity.

• Foster and maintain positive relationships with key stakeholders, attorneys, vendors, and regulatory agencies.

• Analyze industry trends and business needs to consistently inform operational processes.

• Interpret and utilize performance metrics and operational indicators to motivate and enhance the overall performance of the team.

• Maintain compliance with federal, state, and industry guidelines.

• Recognize and respond to incidents that have significant exposure.

• Manage claim-level and aggregate financials.

Business Acumen

• Strong understanding of California Labor Code and WCAB practices and procedures.

• Ability to work under deadline pressures and handle multiple priorities.

• Ability to effectively solve problems and make decisions.

Influence

• Ability to actively develop and sustain collaborative and productive relationships with key internal and external business stakeholders, insurers, and regulatory agencies.

• Ability to influence peers and others within and across lines of business while consulting on day-to-day operational decisions.

• Ability to influence organizational strategies by contributing information, analyses, and recommendations based on actual operating dynamics.

REQUIRED QUALIFICATIONS:

• Proactive communicator with strong written, verbal, and presentation skills who can interface effectively at all levels of the company and can appropriately influence business results through negotiation, persuasion, and personal presence.

• Proven ability to provide analysis and presentations to senior management in support of decision-making processes.

• Ability to demonstrate and exercise excellent judgment where safety is the top priority.

• Ability to deliver concise, but informative written summaries in memo and presentation format.

• Ability to display and role model inclusive behaviors, showing respect for the value of the diverse viewpoints, culture, styles, and experience of people by creating an environment where everyone feels sincerely welcomed.

• Ability to appropriately handle highly confidential information.

• Ability to manage and effectively prioritize multiple diverse objectives with a keen attention to detail.

Preferred Qualifications

• Minimum 10 years of experience adjudicating claims before the WCAB.

• Bilingual – Spanish preferred.

Required Education

• Bachelor’s Degree or equivalent, and a minimum of 10 years of progressive leadership experience in insurance, risk management, safety, or related businesses.

Preferred Education

• Juris Doctorate degree, or Hearing Representative training and certificate, or equivalent.

• Associate in Risk Management (ARM) or Workers’ Compensation for Legal Professionals (WCLP) Designation.

• California Self Insurance Plans Department Certification of Claims Administration.