Dealertrack is hiring for a remote Senior Customer Care Specialist to join our team. All candidates must live within 50 miles of our Sacramento, CA or Wilmington, OH facilities.

Under general supervision, the primary functions of the Senior Customer Care Specialist could include the following:

• Reply to email messages, faxes and service tickets.
• Engage customers and determine how to assist them.
• Answer and effectively respond to inbound phone calls via call center applications.
• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.
• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
• Process applications for duplicate vehicle titles, payments or changes to vehicle titles.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.

Minimum Qualifications

• High School diploma, GED, or equivalent work experience.
• One year of experience in a customer service position.
• Verbal and written communication skills.
• Knowledge of how to operate a PC, telephone, fax, scanner and photocopier. Intermediate knowledge of PC software applications (i.e., MS Office, Excel and Outlook).
• Data entry skills required, ability to type 35 WPM or greater at 99.6% accuracy. Ten-key skills preferred for payment transactions team.
• Ability to perform routine and repetitive production work.
• Ability to sit for long periods of time.
• Prolonged exposure to computer screens that may lead to eyestrain.
• Ability to lift or push up to 35 pounds

What We Look For (Preferred)

• Knowledge of client requirements for DMV and related documents.
• Knowledge of various state DMV forms and their usage by the company.
• Knowledge of company proprietary software.
• Knowledge of state abbreviations.