Overview

Enterprise, National and Alamo at the Austin Bergstrom Airport has an exciting opportunity for a Full Time Return Agent located at 3819 Presidential BLVD, Austin, TX and pays $15 / hour with additional bonus opportunities. 

Schedules Available:

Wednesday-Sunday 10am - 6pm

Tuesday-Saturday 2pm-10pm

Sat, Sun, Thurs 8am-4pm, Tues,Friday 10am-6pm 

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
  
• High School Diploma or G.E.D. required.
  
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
  
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  
• Must be able to work one of the scheduled shifts available
  
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