The Retail Sales Advisor is responsible for the sales of products and services directly to the end customers by matching the products and services to the needs of each customer in line with Retail Sales standards and procedures.The Retail Sales Advisor interacts directly with customers and focusses on increasing sales, exceeding sales targets, elevating the customer experience with Vodafone, developing customer loyalty and cross-selling through managing the customer experience. The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers.Typically reports to the Senior Retail Sales Team Leader or Retail Sales Team Leader.

Job Responsibility

* Delivers and supports all activities related to the sales process, builds trusting relationships with the customer base and represents the brand;

* Delivers and supports the Retail team to deliver, an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer and working within define processes;

* Performs assigned tasks which support the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;

* Delivers certain tasks which may include reporting, stocktaking, audit, and general store management activities;

* Supports and educates the customer around setting up/using their device, resolves basic technical queries, diagnoses and organises repair of faulty devices and identifies cross/upsell opportunities;

* Uses communication skills to ensure effective collaboration across channels, and with other stores;

* engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;

* Has a good understanding of Vodafone�s products, services and processes and informs customers according to defined Vodafone standards in order to improve their customer experience;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

• Digital Advocacy
• Competitor Awareness and Cross Sell
• Ownership
• Building Rapport
• Resilience
• Building and Proposing solutions
• Empathy
• Objection Handling and Negotiation
• Identifies Customer Needs
• Dynamic Prioritisation and Multi-tasking
• Customer Centricity