Customer Service Expert – Starting salary between £21,700 to £27,500 (depending on hours, skills and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part time working).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500.

Kick start your Customer Service Career by joining our successful and friendly Transfers team

Location: Bristol/Norwich/Sheffield/York - this is a hybrid working role with 60% of your time in the office and 40% at home offering flexibility. (Initially it will be full-time for training - c. 12 weeks).

Allocated shift pattern between:

08:00 - 18:00 Monday - Friday  

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.

A bit about the job:

We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Claims Team within Aviva to start on 3rd April 2023.

Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally.

This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness.

Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn/develop using initiative, ownership, and judgment to seek the best resolution for all customer queries. Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers.

Skills and experience we’re looking for:

• Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information

• Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail.

• Ability to work on own initiative and make decisions in a customer-focused team environment

• Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment.

• Excellent communication skills both written and verbal.

What you’ll get for this role:

• Starting salary from £21,700 (depending on location, skills, experience, and qualifications)

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year