Position Overview:

Strategy development, execution, and management of assigned territory to achieve Vehicle Group North America Aftermarket business objectives.  More specifically, the Parts Solutions Manager’s (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM’S and independent service garages.  This role also includes developing the strategy and execution for Eaton’s largest independent Aftermarket account.

In this role, you will:

• Develop and implement business plans to support territory, region, and division objectives.
• Establish the following internal reports on customer activities:
• Value Sales Cycle Reports to report out the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
• Customer Contact Reports (CCRs) to report out the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
• Assess customer requirements and identify unique needs at targeted accounts.
• Design value propositions to drive year over year growth and focus on business sustainability.
• Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
• Promote service and solutions for all Aftermarket products to ensure sales growth.
• Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers.
• Manage the market introduction of new products to ensure products are adopted quickly and achieve sales objectives.
• Develop and monitor customer contact goals to ensure we grow our spec market and gather the voice of the customer (VOC).
• Develop, implement, and manage territory product support and training strategies for new and existing aftermarket products to maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.
• Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.
• Provide product, service, and warranty training to customers.
• Drive for expanded aftermarket customer base and unique aftermarket programs.
• Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events.

Qualifications

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum three (3) years’ experience working for a commercial manufacturing or automotive distribution company OR three (3) years in a vehicle/heavy equipment customer support role
• Must be authorized to work in the United States without company sponsorship now or in the future
• No relocation benefit is being offered for this position.  Only candidates that currently reside within 50 miles of the following cities: Austin, TX, Dallas, TX, El Paso, TX, Fort Worth, TX, Midland, TX, Odessa, TX, San Antonio, TX, Oklahoma City, OK, Tulsa, OK, or Wichita, OK will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Experience developing sales growth strategy and execution plans
• Account management experience
• Proven “Value Selling” skills
• Specialized knowledge of business aspects of the aftermarket/truck industry
• Experience negotiating, delivering training, and developing business plans

Position Success Criteria:

• This role also includes managing a large Independent Aftermarket Account within the territory including t strategy development and execution
• Must work effectively while traveling up to 50% of the time and working extended hours
• Communication skills – verbal, written, interpersonal and presentation skills
• Computer skills - Word, Excel, PowerPoint, Outlook
• Ability to influence others both internally and externally
• Relevant market information and business acumen
• Time management skills; must respond with sense of urgency to customer requirements
• Aptitude to develop working knowledge of Clutch and Transmission, Mobile Power their function, as part of a major commercial vehicle “system.”
• Ability to manage all customers segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
• Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck
• Ability to work remotely; must be self-motivated and goal oriented
• Ability to work on a remote team
• Consistently acts in an ethical, open, honest, trustworthy, and truthful manner
• Ability to effectively manage sales channels

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)