The Role

The OSG Client Services Vendor Manager is responsible for oversight of all of the vendors the OSG Client Services team does business with. The Vendor Manager is responsible for many aspects in their oversight responsibilities including partnering with Finance, Procurement and Fidelity Business contacts on new and existing contracts. They work to ensure payments are made timely and accurately aligning with our vendor contractual terms.  They will support all risk assessment work that is associated with each top tier vendor to ensure compliance with internal policies and management of risk to Fidelity.  They partner with Finance and key business stakeholders as part of the budgeting process.  Associates are expected to own their professional development plan and acquire additional skills that ensure continued growth and effective contributions to the organization.

The Expertise and Skills You Bring 

• Bachelors or equivalent
• 5+ years of operations and/or service experience in the financial services industry
• Passionate self-starter who wants to innovate
• You effectively and regularly lead, facilitate, and drive individuals and group meetings to deliver project goals
• You can balance day to day management of several project-related responsibilities, tasks and deliverables including highly escalated, prioritized requests
• You have superior presentation, communication, and negotiation skills with ability to share material with senior leaders and peers
• You have advanced proficiency of Microsoft Office applications
• You understand general finance processes

The Value You Deliver 

• Acting as point of escalation for issues with vendors to assist business teams
• Providing analyses and strategic recommendations to team, management, and business partners to implement continuous improvements
• Ability to influence vendor behavior via contracts and relationship management
• Producing and maintaining up to date invoicing information
• Leading, guiding and mentoring junior team members
• Proactively recognize elevated vendor risk and ensure compliance with Fidelity Standards and Regulatory requirements
• Improve understanding of relationship expectations and communication between vendors and Fidelity business units
• Align vendor risk management activities with enterprise risk tolerance and business needs
• Centralize all vendor related documentation
• Improve process efficiency and monitoring of all vendors for performance and cost savings opportunities