Key Responsibilities:

• Verify vehicle information– identify damage, missing parts, and mechanical problems by inspecting all customer vehicles at time of receipt (i.e., interior, exterior, odometer reading, trunk area, engine compartment), noting any damage or repair to frame/paint, engine noise, AC/heater operation, radio, tire condition, etc.

• Prepare and complete all necessary documentation.

• Maintain knowledge to ensure all policies and procedures are followed.

• Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.

• Locate, start, move, inspect, and return vehicles on dealer’s lots safely.

• Understand basic NAAA frame/structure guidelines as well as common vehicle condition flaws and how to identify them.

• Perform basic mechanical checks on vehicles including powertrain, drivetrain, and electrical components.

• Utilize SalesForce.com for reporting, lead input and customer performance reviews.

• Inform and educate dealers of changes in auction policies and procedures.

• Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.

• Functions as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience.

• Works with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels. 

• Will partner with our Clients to inspect vehicles at their location. There will also be responsibility to ask for more inventory when at Clients location.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

Qualifications:

• High School Diploma/GED preferred.

• Advanced automotive knowledge preferred.

• 1-2 years of any automotive related experience preferred.

• Valid driver’s license and safe driving record required.

• Reliable transportation is required. Mileage reimbursed.

• Good communication and interpersonal skills required.

• Strong technical aptitude.

• Must be detail orientated.

• Experience in navigating handheld and other documentation devices preferred.

• Motivated to work independently with remote supervision.

• Ability to multitask, follow directions and take instruction is required.

• Body, paint, and mechanical repair knowledge helpful.

• Familiarity with unibody and full-frame helpful.

Physical Requirements:

• Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.

• Regularly required to stand, walk, talk, and hear.

• Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle.

• Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.

• Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.