Job Overview

Operations Associates primary focus is to process shipments, prepare and setup chocolate room, complete cycle counts, and merchandise items for the sales floor, while ensuring our guests have a memorable experience. Back Stage Associates are also required to provide exceptional guest service while filling in for Guest Experience Associates on the retail floor they will be required to provide exceptional guest service

Job Specifications/Qualifications

• Must be excited to SMILE and work in a fun, fast-paced environment to make every interaction a positively unforgettable experience for our guests while driving daily sales and metrics.
• Must have authorization to work in the U.S.
• Must be 16 years old to apply
• No Education or previous retail experience Required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to comply with all company policies and procedures, including safety, food handling, Quality, Loss Prevention and Emergency procedures
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays

Reasons to Join Our M&M’S Retail Team

• Referral Bonus: $500 for YOU and $500 for YOUR referral!
• Benefits start DAY ONE: 401K and paid time off for part-time and full-time roles (seasonal not included)
• Tuition Reimbursement for part-time and full-time Associates
• Mental Health benefits 8 FREE face-to-face counseling visits per issue per calendar year
• Corporate/ Store Discounts
• Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)

Benefits of joining M&M’S Mall of America

• Immediate Openings – Start Right Away!
• Competitive wages! Receive an hourly rate of $18.15/hour!
• In-store health and wellness room
• Easy access to public transportation

Context and Scope

This associate must be excited to SMILE and work in a fun, fast-paced environment to make every interaction a positively unforgettable experience for our guests while driving business metrics. Operations Associates are our back-of-house Associates and their focus is to prepare merchandise and candy for the sales floor to ensure our Guests have an exceptional EXPERIENCE. Additionally, they’re responsible for ordering and delivery processes within M&M’S World. They are also required to uphold standards of the LRQA audit and physical inventory process while working alongside the store’s onstage team to actively drive for results.

Key Responsibilities

M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:

• Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.

• Display a “Guest comes first” attitude by prioritizing Guest Experience.

• Acts as a positive role model for others by demonstrating passion and enthusiasm.

CUSTOMER FOCUS:

• Display the Guest Experience standards daily and consistently to provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.

• Balances a Guest come first attitude while ensuring all daily tasks are complete

• Proactively restock, fold, size and detail shop floor standards to protect the stores appearance

RESPONSIBILITY FOR BUSINESS RESULTS:

• Contributes to and is knowledgeable of store KPI’s

• Produces co-pack and candy product items for the store and meeting productivity goals and adhering to MARS quality standards

FRIENDSHIP and COLLABORATION:

• Works with store management on merchandising placement and upholding the visual standards and product guidelines

• Supportive of management decisions by preventing triangulation and encouraging direct conversations.

PUNCTUALITY and INTEGRITY:

• Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures

• Exemplify The Five Principles of Mars and Associate Concept

• Training new associates, as needed.

INITIATIVE and JUDGEMENT:

• Ensures all areas of the store Onstage and Backstage are neat clean, organized, operational and safe

• Orders and processes freight within specified time frames and to M&M’S World standards

• Ability to develop personal skills and capability through on-going training, as provide by the company