Who You Are

You’re a Master-level technician who provides direction, leadership, and technical expertise to all other shop personnel with a focus on exceptional customer satisfaction in a cost-effective manner. You are confident with the right tools in your hand, and you can bring vehicles back to life with your abilities to repair and restore.  When someone says, “Can you fix this?” you pretty much say “Yes” before you even know what is wrong.  Despite all that swagger, you are an easygoing, friendly person, who gets along well with others and likes being part of a tight-knit team.  You are cool behind the wheel of any kind of ride and take great care with how you drive.  You are comfortable with all the rigors that come with working on a vehicle – and believe that the best way to raise your game is to take advantage of training opportunities as they roll your way.

What You Will Do

Working solo or with a team, you will maintain and repair vehicles for the Cox Communications Fleet to make them look and run like new.  Remember that “loves people” thing?  Well, that is because you will be delivering exceptional service to customers.  Here is a list of some of the key responsibilities that accompany this job.

Responsibilities

• Perform Preventive Maintenance: change oil, oil filter, fuel filter, transmission flush, and inspection of the vehicle for mechanical deficiencies. Perform light and major repairs. Perform advanced vehicle diagnostics. Will have direct interaction with customers and display exceptional interpersonal skills while driving service center’s performance with the highest integrity and trust. 
• Based upon certification levels, perform various repairs and maintenance which may include: OBD II systems, brake components, tires, tune-ups, suspension components, aerial lifts, electrical systems, State Safety Inspections, interior/exterior components, engine, and driveline components, etc.
• May maintain/repair equipment. (cable trailers, laptop docking stations, etc.)
• Keep shop area clean and tidy. Perform work in accordance with safety standards.  Dispose of all fluids in a safe manner and in accordance with all regulations.
• Create and maintains vehicle history and maintenance records. May up-fit new vehicles with the necessary equipment.
• Performs more complex repairs, advanced diagnostics, design, and fabrication.
• Assures prompt repairs by interfacing and coordinating with vendors for parts and repairs. May perform roadside assistance as needed.
• Provides custom equipment when needed by engaging in equipment design and moderate fabrication tasks including welding.
• Assures availability of specialized trucks by troubleshooting and repairing complex hydraulic systems, generators and electrical systems, hybrids, and onboard computer systems.
• Responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A Lead Technician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering/suspension, electrical, state safety and emissions testing, maintenance services, HVAC, major engine, and hydraulics.
• Has medium/heavy truck experience, booms/hydraulics, electrical, any complex repairs, design, and fabrication.
• Skilled in diesel and transmission repairs.
• Will possess advanced knowledge and advanced troubleshooting skills to resolve complex repairs.
• Master-level Technicians must be skilled and able to work on multiple applications, from Light-Duty to Class A-Heavy Trucks, Mechanical Equipment, Machinery, Passenger Vehicles, and more.
• Shop responsibilities may include scheduling repairs and maintenance, maintaining parts and supply inventories, and assisting Area Manager in maintaining relationships with local vendors, dealers, and sublet repair facilities for compliance with our processes and policies.  
• Will maintain all shop tools to ensure they are currently in service, repair, and relative.  Will be able to identify the shop tool needs and communicate with leadership.
• Is responsible for supervising shop productivity, providing work direction, and identifying priorities to a small staff of Technicians. May assist Area Manager in other duties including but not limited to training compliance for shop personnel, monitoring and obtaining HR compliance with PTO, PVO holidays, timecards.
• Will ensure all SOPs are implemented at the shop to ensure compliance with Company standards.
• Must be a self-starter, open-minded, and can deal with change and lead a team to overcome obstacles in a constructive and positive manner.  
• All other duties as assigned related to the normal business of a mechanical repair facility. 
• Contribute to maintaining shop morale through the appropriate distribution of work and by providing technical expertise and effective guidance and coaching to other shop employees.  Act as the primary assistant to manager or supervisor in assigning and directing the work of shop employees.
• Perform quality control checks on all work; notify immediate supervisor of exceptional or unsatisfactory work, employee-related problems, or other factors hindering work accomplishment.
• Orient, train, and instruct new and current employees regarding job functions/tasks expected of them when needed.
• Assist with inventory management and ensure that all shop equipment, supplies, and tools are in good, clean working order at all times.
• Report theft, damage, or any/all safety concerns to management. 
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Lead responsibility for safety, compliance with OSHA, EPA, and all local codes in conjunction with the shop manager. 
• Work with manager to review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics to develop and execute strategies for improvement. 
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or and equivalent combination of education is a plus but not required.
• Minimum of 7 years of automotive service and repair experience; minimum of 1 year of customer service experience with prior supervisory experience preferred.
• Must currently possess or be able to attain Master Level ASE certification within 18 months of employment.
• Must continue training to maintain current A.S.E. status and to meet with technology and fleet changes as they occur.
• Valid driver’s license and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Ability to work safely in a fast-paced environment.
• Ability to enter and exit vehicles frequently.
• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat, and climb.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
• Must be detail-oriented.
• Ability to lift and carry up to 75 pounds (tools, equipment).
• Transmission experience preferred.
• Diesel experience preferred.
• Master-level techs must be versed to work on multiple applications from Light-Duty to Class A-Heavy Trucks, Mechanical Equipment, Machinery, Passenger Vehicles, and more.
• Requires extensive training and certification accompanied with a preferred 5-10 years of hands-on diesel repair experience.
• Good organizational and interpersonal skills.
• Exhibit strong leadership, communication, and customer service skills.

What’s In It For You?

• Cox is a big believer in developing leaders from within the company, and once you are with us, we will support your efforts to find an ideal mentor, train for other opportunities, and make moves within the business that support your goals. Whether you are looking to accelerate your path or shift gears, we are here to fuel your journey.   When it comes to your career, we care about the details.
• You will be rewarded with competitive pay and generous benefits. If you are full-time, there are tons of other perks you have come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not expect (e.g., tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (crazy cool, right?) and much more…).  Automotive Technicians are also provided uniforms!
• As part of the Cox team, you will be a part of a culture that puts people first, and believes in being a force for good in our communities as well as for the planet (more specifically – Earth, though we like them all)

Why Cox Automotive Mobility Fleet Services?   

·       $27.55-$36+ hourly depending on experience 

·       Safety Boots & Safety Glasses reimbursement  

·       Uniforms provided with laundry service where available  

·       Technical training provided to advance your career 

·       Dedicated career path – ‘Over 50% of our front-line managers are promoted from within’.  

Benefits:  

·       Health, dental, vision insurance starts DAY ONE of employment. 

·       401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.  

·       Accrue up to 192 hours (4-weeks and 4-days) of Paid Time Off starting the first year of employment.  

·       Tuition Assistance/Reimbursement  

·       Adoption/Surrogacy assistance  

·       Pet Insurance  

·       Multiple ERG, diversity groups, and company paid volunteer hours.  

·       Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance,