We’re seeking a Lead for our IT Commercial Solutions Team. This is a busy and hardworking operational support team of around 20 people who support a range of commercial systems (including EPOS tills, payment card devices, stock management, car park technology, labour tool, admission scanners and associated back-office systems) and are involved in related projects. 

What it's like to work here

This is a key role within the IT Department and part of our Extended Leadership Team. The IT Commercial Solutions Team support the commercial systems that are used at our properties. These systems are a crucial part of how we engage with our supporters and of their experience of visiting our places (we process ~£160M per year through these systems). As well as supporting these live operational systems, the team have an important part to play in projects to replace or upgrade existing systems and to introduce new systems. The team are part of our decision-making on our technology choices, bringing their knowledge of our business and current systems in to shape our requirements for the future. The team works with colleagues across other teams in IT and with colleagues in our front-line operational teams and the central Support & Revenue team. The projects we are delivering over the next two years will transform the service we’re able to offer to our properties and supporters and will be key in enabling us to grow support in the future by giving us better and richer information about what our supporters want from us, as well as a better and more efficient experience for our supporters and our people who use the systems. 

Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree hybrid working arrangements which strike the right balance for you and the Trust. The role will involve regular travel to our head office to meet with stakeholders and to carry out work. 

What you'll be doing

The IT Commercial Solutions Team Leader is responsible for leading and managing the IT Commercial Solutions Team – setting clear priorities and objectives, developing and coaching, and creating a positive and engaged climate. You'll monitor delivery, define success metrics, and engage with colleagues across IT and the wider organisation on the operational service being provided. You'll be responsible for professional best practice within the team and ensuring that the relevant IT policies and processes are followed.  

You'll engage with relevant projects, providing your knowledge and expertise on current commercial systems and on requirements for new or replacement systems, ensuring that projects are handed over well into live operation and successfully transition from project mode into live support. You'll also manage resourcing and budgets for the team, with delegated authority from the Head of IT Delivery. 

Please also read the full role profile attached to this advert. 

Who we're looking for

To be successful in this role you will need to have: 

• Excellent leadership skills with proven ability to manage and motivate a large and busy operational support team, as well as being a collaborative, self-motivated, multi-tasking, and organised individual. 

• Excellent communication, relationship management, negotiation and influencing skills with extensive experience of managing expectations and engagement with stakeholders at all levels in an organisation.  

• Excellent knowledge of EPOS and commercial solutions. 

• Experience of IT operational support and customer service skills in the content of a large and busy organisation, including crisis management. 

• Experience of supplier relationship management and of working in a hybrid in-house and outsourced content.

• Financial, budget and resource management experience. 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice