Essential Functions:

• Serves as liaison between the outside Customer Development Specialist (CDS) and partners within the organization.

• Manages customer orders (telephoned, emailed, electronic or faxed).  Communicate with customers regarding out of stocks and substitution options. 

• Maintains knowledge of specific GFS systems, distribution centers and products.

• Mentors new call center representatives.

• Attends on-going training sessions.

• Arranges exception deliveries in collaboration with Transportation departments and other delivery services.

• Determines appropriate credits for customers.

• Collaborates with CDS on customer pricing exceptions; leverages GFS resources to increase territory growth.

• Facilitates discussion of negotiation of products and pricing with the customer.

• Support CDSs and customers with order guide management, creating quotelists, invoice comparisons and creating reporting.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities.  Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.  Must have good customer service and time management skills.