Kick Start Your Customer Service Career with Aviva

Home Property Claims Handler – Starting salary between £21,700 to £23,500 (depending on hours, skills, and experience) plus additional benefits

Working Hours: Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-5pm Saturday and Sunday. Our current rotation is one late shift every 2nd week and 1 weekend day every 3rd weekend. Average of 35 hours p/week over 5 days. You will be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays

Start Date: 20th Feb 2023

We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.

That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

A bit about the job:

We have exciting opportunities for Claims Handlers to join us in our offices based in Pitheavlis, Perth. 

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in an attractive environment. Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs.

If this is you and you like the look of the team, then why not apply!

Skills and experience we’re looking for:

• Positive attitude and strong desire to meet customers’ needs

• Excellent communication skills, both written & verbal

• The ability to listen and reason empathetically

• Flexible attitude towards change

• Good level of IT skills to navigate systems

What you’ll get for this role:

We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here’s a flavour of what’s on offer!

• Starting salary between £21,700 and £23,500 based on a 35-hour week (depending on skills, experience, and qualifications)

• Step pay progression allows you to develop in the role at your own pace

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Aviva Matching Share Plan and Save As You Earn scheme

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Savings from 100’s of retailers through my Aviva extra’s

• Brilliant flexible benefits including electric cars

• 21 paid volunteering hours per year

• Excellent career development through self-lead learning

• Dedicated career pathways

• Dedicated career pathways with access to formal qualifications

• Free access to a variety of excellent wellbeing app’s

• Free consultations with health professions for you and your family members

• Access to free exercise classes virtually and in the office

• Discounts at over 3,700 gyms, spas, pools & outdoor events across the UK

• Onsite multi-faith prayer room