This role is responsible for providing an exceptional experience for our Guests by executing

M&Ms World candy policies, procedures, and all food safety requirements. The primary focus of

this role is to manage a team of associates to sell M&M’S products, whilst creating an

Unforgettable Experience in accordance with Mars standard, to know their business and actively

drive growth. Additionally, this role provides training and coaching to all associates through the

Great Line Manager Program.

M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:

• Displays a "Guest comes first" attitude by prioritizing training and holding associates

accountable for delivering an Unforgettable Service

• Role models the behaviors of an effective Manager on Duty to ensure achievement of all

sales objectives and goals.

CUSTOMER FOCUS:

• Display the Guest Experience Program training standards daily and consistently to

provide exceptional guest service and enthusiastically create an unforgettable

experience through personal interactions with our guests.

• Delights our Guests through providing exceptional Consumer Care to both our

Internal and External Guests through responsibly taking orders and acting as the

main point person for consumer complaints.

RESPONSIBILITY FOR BUSINESS RESULTS:

• Demonstrates understanding of retail metrics; celebrate success and make

suggestions for improvement when necessary

• Teach, coach, and train associates on maximizing store KPIs

FRIENDSHIP and COLLABORATION:

• Manages a group of assigned associates, including supervisors ensuring clear expectations are communicated and accountability applied.

• Establish rapport and build relationships with the full management to ensure healthy collaboration can be built.

• In partnership with Store Director team and Visual coordinator ensures proper and effective training and development is provided to associates to achieve an exceptionally visually appealing store that is Big, Bold, and branded in line with our Creative Principles.

PUNCTUALITY and INTEGRITY:

• Role models and upholds all M&M’S World’s policies and procedures

• Exemplifies the Five Principles and The Associate Concept

INITIATIVE and JUDGEMENT:

• Performs the role of “Department Lead” to ensure proper product placement, replenishment, product knowledge and sales productivity

• Is aware and takes interest in retail business trends and insights

• Demonstrates knowledge of products, placement Onstage, sales impact according

to the space occupied and general understanding of category component

Great Line Management uses the Five Principles in the decision making and will be responsible for:

• Onboarding Associates

• Engaging Associates

• Developing Associates

• Driving Performance

• In the Mars way

Other duties as assigned by the management team

Work Experience

Desired Education

• College Degree or equivalent experience

Key Experiences

• Minimum 2 year’s experience managing in a fast-paced environment.

• Minimum of 10 direct reports or more.

• Manager on duty experience

Decision Making Authority and Impact

• Ability to make immediate decisions as it relates to driving sales and satisfying the Guest

• Ability to make immediate decisions regarding associate issues, store policy and procedure issues and guest service recovery

• Ability to make recommendations to enhance operational and associate needs

Benefits

What can you expect from Mars?

·      The opportunity to learn, develop and take charge of your own career.

·      An industry competitive salary and benefits package. 

·      To be respected and valued.

·      The Five Principles at the center of every decision we make