Specific job responsibilities include, but are not limited to: 

Facilities and Operations 

• Fully utilize Freedom Boat Club’s established best practices and standard operating procedures to ensure consistent and familiar engagement across company owned locations and the region.  Given the uniqueness of each location, it may be required to create local procedures to overcome operational challenges   
• Proper implementation of the Red-Carpet treatment to our members, specific member greeting and salutation procedures, safe boarding and disembarking, parking, hours of operation, flow of operation, fueling, repair, maintenance, unsafe boating areas, and more 
• Establish a management operating process to ensure each club and the region remains in compliance with established policies and procedures, maintains proper staff levels, member to boat ratios and consistently meets or exceeds budget 
• Proactively work with each club manager and team to make any adjustments to ensure goals are met  
• Ensure team members properly maintain, clean and perform safety checks on the vessels  
• Maintain and secure an adequate level of replacement parts and supplies.  Assist with distribution, minimize loss and ensure reimbursement from members 
• Participate in the development and implementation of Freedom Boat Club’s systems:  dockside transactions, reservations, fleet management and more 
• Assist with keeping a local location policy and dock staff manual current 
• Engage and form solid working relationships with central services:  accounting, training / captains, fleet, franchise services, marketing, sales  
• Provide exceptional service to Freedom Boat Club members  

Human Resources  

• Hire a diverse team of employees and provide the proper training that promotes teamwork to ensure a safe, happy, and effective work environment   
• Ensure the individual location managers and dock staff are properly trained and have the adequate staff and skill set for specific location’s needs 
• Ensure that all new policies and procedures created for an individual location are introduced to the team, trained to and added to the local dock staff manual 
• Ensure all dock staff are properly trained to provide club information to walk up or warm prospects.  Warm prospects include prospects sent for a club tour by the Membership Executive   
• Maintain an open line of communication with all club managers and make oneself available to them, the dock staff and the members as necessary 
• Lead by example 

Fleet and Maintenance 

• Maintain an impeccable fleet:  fully functioning, clean, and in ship shape  
• Work with corporate fleet team to ensure all product needs are met, constantly evaluate boat model mix to maximize member preferences and area applicability  

Membership Experience

• Build and develop relationships with local marina mangers, harbor masters and promote positive working relationships with marine industry professionals. 
• Become familiar with the local markets, waterways and popular boating destinations in adjacent markets 
• Actively engage in the recommendations of new club locations 

• Correspond with escalated issues with members on dock related issues including, but not limited to complaints, fuel discrepancies, vessel damages, personal injury, and miscellaneous dock charges 
• Work with marketing and the events coordinator to plan social events and activities that build friendships, relationships amongst the staff and members.