What’s the role? 
 
As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project managing real-time data implementation and account management. You will have the opportunity to be the vital link that our clients depend on. You will also interact with clients in a range of sectors, including the finance and legal industries. 
 
We'll trust you to: 

• Be responsible for onboarding clients onto various Exchange products and executing relevant exchange agreements 
• Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.) 
• Work with the finance department to resolve Exchange invoicing issues 
• Provide dedicated support and relationship management for major firms 
• Identify and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant 
• Identify opportunities to improve department processes, policies and customer experiences 
• Partner with internal business groups to ensure requirements normalize Exchange data to comply with systems standards 
• Analyze current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation 
• Plan and organize resources to ensure prompt execution of projects. This includes setting strategy and planning, milestone tracking, ensuring all deadlines are met, and providing project status updates to stakeholders 
• Identify all areas of risk associated to product implementation 
• Develop a strong understanding of Bloomberg’s and Exchanges’ products 
• Liaise with Engineering Teams to articulate system enhancements, test new functionalities, improve workflow inefficiencies, and rectify glitches

 
You need to have:  


• Bachelor's degree and a minimum of 1 year of relevant experience  
• Full professional proficiency in Portuguese 
• Ability to work independently, prioritize time-sensitive tasks, and make effective decisions 
• Ability to evaluate, troubleshoot and resolve customer inquiries 
• Demonstrated ability to grasp workflow changes, learn new systems and be technologically savvy 
• Proficiency in Microsoft Suite 
• Strong communication and collaboration skills 
  
We'd love to see: 

• Knowledge of SAP 
• Knowledge of or interest in financial markets 
• Outstanding customer support