Job Summary:

As an Event Services Manager, you are an individual contributor in a Team environment, responsible for organizing and arranging all logistical aspects from pre-arrival planning, to BEO preparation, to on`-site execution.  You can expect to engage with first time Guests and repeat Guests who have a sleeping room block and/or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues.  Collaboration, organization, communication, and the ability to multi-task are keys to success with this high volume, fast paced Team.  Partners include, but are not limited to, Disney Imagination Campus, Resort Sales, Group Reservations, Resort Operations, Park Event Operations, Sports Operations, Disney Event Group, Encore, Transportation, and Security.

Responsibilities/You Will:

• Manage the planning, organization, and execution of sleeping room and/or event agreements

• Drive additional revenue through sales of new events and enhancements

• Handle basic Client requests and answer questions through pre-arrival planning, onsite, and post stay, with regards to food & beverage, admissions, function space, billing, Resorts, Theme Parks, event venues, entertainment, audio/visual

• Present ideas, expectations, and accurate information, in a concise, well-organized manner, including running effective meetings

• Maintain TWDC standards of safety, both professional and personal

• Represent TWDC with the highest level of professionalism and confidentiality, at all times

• Create ways to surprise and delight our Guests, and grow repeat business

Basic Qualifications/You Will Have:

• Minimum of three-years management experience in Food & Beverage, Group Markets, Catering / Banquets, Resorts Rooms, Events, or similar

• Flexibility in scheduling, as Event Services is a seven-day a week, including holidays, 24 hour a day commitment

• Exceptional ability to respond, problem solve, and resolve inquiries in a high volume, fast paced environment

• The organizational skills to work on many Groups at the same time without missing the small details

• Ability to develop and maintain positive working relationship with Clients, Cast Members, and partners

• Ability to collaborate with key internal partners to problem-solve for unique client needs including non-traditional solutions

• Coaching and Leadership skills

• Willingness to learn additional new and/or evolving software applications

Preferred Qualifications:

• Proficiency with Siebel and DSCS Systems

• Current or recent Event Services or Catering & Convention Services Management experience

• Knowledgeable of all WDW Resort and Park event venues

• Completion of CMP Certification with a passing score

Required Education:

• Bachelor’s Degree or equivalent