The Team

This role reports to the Global Lead, Workplace Services and is responsible for the workplace amenity and service strategy for Fidelity associates. This leader will focus on evaluating amenity trends, understanding associate preferences, and designing strategies that create excitement. The Director, Workplace Services will connect strategy and operational program management – ultimately developing a strategic roadmap, defining success metrics, and influencing others. The Director will also bring passion and enthusiasm to program development and have a keen interest in amenity services such as dining and fitness. Onsite and in-person interaction with associates is vital, and travel to US and International sites may be required.

Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Our philosophy in Real Estate is customer-centric—everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including 13 North American and six international locations, four data centers and 200 retail investor centers.

The Expertise You Have

• BS/BA required, MBA is a plus

• 10+ years of strategy, marketing, data analytics or program management experience

• Experience in business analysis, consumer insights, design thinking, and communications

• Ability to lead large initiatives that get results, from initiation through implementation

• Experience applying creative frameworks to quickly innovate, improve and sustain impactful programs

• Ability to initiate and develop working relationships with senior leaders, business partners and team members in a geographically dispersed and matrix environment

• Self-starter, with a proven track record to think both strategically and tactically

• Experience mentoring and developing team members to perform at their best

The Skills You Bring

• A consumer-first demeanor with curiosity and passion to deliver against unmet needs

• Ability to influence decision-making through written and verbal communications grounded in data and insights

• Confidence and ability to apply financial savvy and operational considerations to develop strategies and execution plans

• Success operating in a fast paced and agile culture

• Strength in critical thinking, problem solving, and working within ambiguity

• Ability to partner across functions and levels

• Workstyle that prioritizes inclusivity and integrity

The Value You Deliver

• Apply creative concepts to design a unique and diverse amenity experience that aligns with business priorities, maps to the desired workplace experience, and excites associates

• Provide integrated strategic vision across onsite and virtual channels

• Connect with enterprise leaders to ensure a cohesive strategic framework, with emphasis on associate engagement

• Generate insights through associate research, scenario planning, benchmarking, and industry trend assessments

• Develop business case frameworks to support decisions, and integrate program experience to project future outcomes

Other Requirements

• Ability to be onsite at Fidelity locations up to 50% of the time

• Ability to travel up to 20% of the time