The Position 

The Director of Programs (DOP) role is an exciting opportunity to shape and lead our programs in country. The DOP is a proven leader that is directly responsible for overseeing the programs portfolio in DRC. The role will ensure that adequate leadership is applied to the implementation of relevant, innovative and adaptive programs. S/he will work closely with the Country Director (CD) to lead the country strategy revision and new program development, and ensure effective program coordination and technical support, program quality and accountability in close collaboration with all support departments (operations, finance, ethics and safeguarding, admin and RH, Humanitarian Analysis Team and Program Performance and Quality). The position will be based in Goma with frequent travel to Kinshasa and field offices. S/he will help represent Mercy Corps DRC at the highest level to donors, major stakeholders (including those from the private sector), relevant government authorities and is able to articulate and deliver strategic vision in the complex environment of Eastern Congo. The DOP is able to lead complex program implementation in a country program that operationally spans 7 field offices, and works in complex, insecure and unpredictable environments. The role will develop, articulate and deliver a strategic programmatic and operational vision in line with the rapid evolution of the context and the strategic decisions made by the organization’s executive leadership.

Essential Responsibilities 

STRATEGY & VISION

• Lead the 3-year country strategy revision, working closely with the country leadership team and ensuring a participatory process across teams; 
• Communicate a clear vision of present and future program goals and strategies to program teams and stakeholders, translating into concrete work plans;
• Lead countrywide program strategy implementation and prioritize and organize actions and resources to achieve objectives set through those processes;
• With support from the Congo Humanitarian Analysis Team, follow analysis of the DRC socio-political, economic, access, security context ensuring that this analysis is recognized and incorporated in planning for both short-term humanitarian and longer-term development programming;
• Working closely with the Program Performance and Quality (PaQ) and Technical Support Unit (TSU) teams across programs, ensure that learning, research findings and technical support is furthering program adaptation and quality, adding value to the program and maintaining strategic focus;
• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed

PROGRAM DEVELOPMENT

• In coordination with the Country Director, Program and PAQ Directors, Technical Advisors and other relevant personnel and counterparts, lead the identification of new initiatives and program opportunities that respond to identified needs and the country strategy as well as new potential donors or funding streams;
• Provide overall leadership to Program teams working on the program development process.  
• Support Country Director to cultivate strategic partnerships or relationships with new/existing donors and private sector actors to further strategic development opportunities. 

PROGRAM LEADERSHIP AND COORDINATION 

• Ensure effective cross-program and cross-department teams coordination, collaboration, communication and alignment of Mercy Corps’ programming and operations; 
• Ensure regular coordination of program directors/managers with support department heads and focal points to ensure program adherence to grant agreements, PM@MC standards, and Mercy Corps policies and procedures; 
• Working closely with the PaQ department, facilitate sharing and learning across programs portfolios, teams, offices and support teams to incorporate learning in program design and management; 
• Ensure that program implementation is responsive to communities and partners and aligned with Mercy Corps principles, values and strategic roadmap and country strategy;  
• Support Program Directors to oversee performance of partners, sub-grantees, and technical contractors; 
• Ensure quality programs implementation, on time, on scope and on budget.
• Support the implementation of the Gender Equality, Diversity and Social Inclusion strategy, promoting a culture of gender-sensitive, and where appropriate, gender-transformative programming.

PROGRAM PERFORMANCE AND QUALITY 

• Support the PAQ Director in establishing, reviewing and adapting systems, policies, structures and approaches necessary to ensure tools and systems are in place for effective program performance and quality;  
• Support the PAQ Director to put in place effective program quality tools and measures in place and to regularly monitor and improve quality control; 
• Ensure that programs and PAQ team members are actively linked to those at HQ to ensure that global indicators and practices are considered and adhered to where necessary; 
• Ensure all program leadership are enrolled and supporting their teams along the Program Management Learning Pathway;  

• Support and ensure the realization of the PaQ department strategy and annual plans, focusing on Gender Equality, Diversity and Social Inclusion, Communications & Advocacy, Community Accountability Reporting Mechanisms (CARM) and MEL and T4D; 
• Establish a concrete link between the program and PaQ teams, ensuring that program leadership integrates program quality, gender and social inclusion, communication, accountability, and MEL adequately and efficiently into individual programs.  

TEAM MANAGEMENT 

• Ensure appropriate structure and staffing for program leadership positions. 
• Develop the capacity of the team, ensure program team members have a clear and deep understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Manage performance of program leaders including establishment of clear and measurable objectives, ongoing feedback, periodic reviews and regular check-ins. 
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and provide mentorship and capacity building to team members as necessary.

FINANCE & COMPLIANCE MANAGEMENT 

• Ensure compliance with donor and Mercy Corps regulations related to all programs. 
• Serve as overall budget holder for programming; manage and support budget holders for individual programs and awards and ensure project expenditure is in line with work plans and commitments to donors. 

INFLUENCE & REPRESENTATION 

• Establish close and productive relationships with new/existing donors, national/regional/local government authorities, private sector actors, and local/international organizations in DRC, in close coordination with the Country Director, Heads of Offices, and Program Directors; 
• In coordination with Program Directors and where relevant, represent Mercy Corps at coordination meetings and increasingly play a lead role in other advocacy and coordination bodies;
• Coordinate with other NGOs in the DRC to consolidate Mercy Corps’ strategic niche and comparative advantages, while identifying strategic partnerships; 
• Periodically ensure interim coverage as requested in Country Director’s absence.  

SECURITY 

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Supervisory Responsibility

SWASSA, FSP and P-DEC programs Chiefs of Party, Emergency Program Director, Program Performance and Quality Director (PaQ), SAFER Consortium Director and Program Development and Quality Manager. 

Accountability 

Reports Directly To: Country Director 

Works Directly With: Department Heads – HR/Admin, Operations, Finance, Security, Ethics and Safeguarding, Humanitarian Analysis Team, DRC country program teams, HQ Regional Program Team, Technical Support Units and PAQ teams

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Required profile for job ad : Director of Programs

Minimum Qualification & Transferable Skills 

• BA/S or equivalent in social science, management, international development or other relevant field. MA/S preferred.
• Five to seven years of senior-level leadership and management experience in large and complex programs.   
• Experience managing humanitarian relief and/or transitional programs and/or development programs in areas affected by conflict and insecurity.
• Prior experience with funding from USG, FCDO, ECHO, and other leading donors. 
• Previous experience working in francophone Africa.
• Highly developed interpersonal and communication skills required, including influencing, negotiation and coaching; 
• Strong management skills with good understanding of managing international, cross-cultural teams; 
• Proven track record in proposal writing and business development. 
• Experience managing programs in relevant technical area(s) including Water and Sanitation, Food Security, Economic Recovery or Market Development, Cash programming, and/or Conflict/Governance.
• Strong understanding of gender and protection mainstreaming would be a key advantage;
• Strong analytic skills and ability to develop solutions to complex issues required; 
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members. 
• Fluent written and oral communication in French and English required. 
• Solid knowledge of security protocols and ability to work effectively in an insecure environment.