Job Description

Do you enjoy developing relationships and providing excellent customer service?  Do you have a passion for being to 'go to' person?  Are you bilingual, speaking both English and Punjabi?  If so, Pilot would like to hire a Customer Sales Support team member to develop and maintain relationships with customers, whose fleet sizes are greater than 60 vehicles, and support the activities of Pilot Flying J’s (PFJ) outside sales representatives.

• Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, with the goal of growing accounts and increasing PFJ revenue.
• Plan customer phone calls by defining the objective and preparing questions to move the customer toward the sales objective.
• Assist Sales team with account planning, developing the value proposition, managing accounts towards SMART goals and non-administrative customer preparation. 
• Execute deals and provide analysis and reporting for outside sales representatives and sales leadership project initiatives 
• Assist the Credit department in preparing for and resolving customer issues
• Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
• Collaborate with Sales team to identify business opportunities
• Perform administrative functions for customers and outside sales team
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures

Qualifications

• High school diploma or equivalent certificate required
• Bachelor’s degree or a minimum two years’ experience in sales support preferred
• Intermediate Microsoft Office skills
• Intermediate skills with a CRM (preferred Salesforce), PRS leads and other company software preferred
• Must be bilingual, speaking Punjabi and English

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• Employee Fuel Discount 
• 401(k) and Flexible 
• Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• Team Member Fuel Discount
• All your information will be kept confidential according to EEO guidelines