DESCRIPTION

• Serve as the single point-of-contact for customer issues from identification through resolution
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
• Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
• Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
• Provide responsive and timely telephone, chat, and email support
• Effectively communicate with sales staff (and other departments)
• Provide updates to customers on status of transport orders
• Use problem-solving skills to resolve customer issues
• Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers
• Prioritize daily tasks and complete the tasks in an accurate and effective manner
• Order and general data entry
• Perform other duties as directed by department manager

Qualifications -

• High School Diploma or GED required; College degree or equivalent experience preferred.
• Minimum of 2 years of call center and/or client interfacing experience
• Schedule - must have flexibility to work evenings, weekends, holidays as required
• Multi-task and prioritization skills required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology; internet, email
• Excellent oral and written communications skills, particularly in a phone or email context.
• Experience working in a contact center metrics driven environment
• Strong communication skills and basic computer knowledge
• Ability to operate under tight pressure
• Experience working in the automotive industry