Customer Advisor – Private Medical Insurance - Starting salary between £21,700 to £27,500 (depending on hours, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). 

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £27,500

Flexible shift pattern between 08:00 – 18:30 Monday – Friday. 1 Saturday shift every 6 weeks 09:00 – 13:00

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?  We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job:

You will be answering inbound calls to support and guide customers through their health claims journey. Whether it’s overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills and experience we’re looking for:

• Excellent communication skills and previous experience in a customer service-related role
• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
• A good fact finder – you will ask the right questions at the right time to get the customer’s claim processed in the most efficient way
• Meticulous and detail orientated – checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
• Knowledge of insurance products / financial services would be great, but not essential

What you’ll get for this role:

• Starting salary between £21,700 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
• Eligibility for annual performance bonus
• Family friendly parental and carer’s leave
• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year