JOB SUMMARY: 
This person can sit in either RapidScale location (Raleigh or Irvine).   
The Cloud Engineer will work as part of a team that provides base implementations for new customer projects.  The Cloud Engineer will participate in all the technical efforts to successfully migrate a new customer onto the RapidScale platform.  They will work very closely with the Project Management Office (PMO) for all new customer implementations. 
  
The Cloud Implementation Engineer will be responsible for providing migration support, which includes troubleshooting, researching customer on premises environments, providing architectural recommendations to the senior cloud engineers and management of overall health of services migrating into the RapidScale managed cloud. The position will be a key factor in providing a great customer experience pre and post implementation. 
 
DUTIES AND RESPONSIBILITIES: 
(Essential Duties include but are not limited to): 
•    Responsible for the delivery of Infrastructure as a Service including planning, design, implementation & optimization as a post sales consultant to clients. 
•    Lead activities around the delivery of solutions including Active Directory, File Servers, Application Servers, and other related services. 
•    Oversee/perform new and existing updates and migration of services. 
•    Perform installation, configuration, maintenance, and troubleshooting of customer managed Active Directory, Virtual infrastructure and more. 
•    Monitor customer service performance and troubleshoot problem areas as needed. 
•    Provision new customers and provide onboarding assistance and training. 
•    Provide support on escalated trouble tickets when necessary. 
•    Document architectures, procedures, and processes for use by other engineers and support 
•    Create documentation for support and service delivery to use and remediate issues. 

TECHNICAL SKILL REQUIREMENTS: 
•    Server Management - Windows Server 2003 - 2019 
•    Active Directory 
•    Microsoft O365 Suite 
•    Terminal Services/RDS 
•    Azure AD 
 
ADDITIONAL SKILLSET/KNOWLEDGE: 
•    Server Migration Experience (Physical to Virtual, DoubleTake/Carbonite, etc.) 
•    Virtualization Experience (VMware, Azure, Hyper-V) 
•    Networking Experience (Firewalls, Switches, Routing Protocols, etc.) 
•    VDI Experience (Citrix, Horizon, Azure) 
•    N-Able MSP 
•    SalesForce 
•    Veeam Backup and Replication 
•    Zerto Disaster Recovery 
•    Duo 2FA 
•    Knowledge of managing SSL Certificates. 
 
EDUCATIONAL & SKILLS REQUIREMENTS: 
•    A college degree or equivalent work experience (5+ years). 
•    Excellent communication, presentation, writing, and editorial abilities. 
•    Excellent organizational and time management skills. 
•    Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions. 
•    Require limited supervision and direction; drive results and set priorities independently. 
•    Ability to work on a 24x7 on-call rotation schedule 
 
NEEDED ATTRIBUTES: 
•    A proven level of competence with Windows server management, Active Directory, cloud backup solutions, VMware experience and Azure Active Directory. 
•    Ability to demonstrate a high level of competency in managing technical projects. 
•    Passionate, collaborative, results oriented capable of inspiring and building cross functional high performing relationships to effectively drive change while achieving established goals. 
•    Excellent communication skills. 
•    Self-starter who is willing to learn and adjust to customer needs 
•    Experience with project management. 
•    Able to multi-task across different customers environments and communicate on customers’ best standard practice. 
•    Proficient with VMware vCloud multi-tenant environment 
•    Implement private cloud and hybrid cloud configurations, patterns, and security practices 
•    Ability to train customers and make them familiar with the cloud environment 
•    Identify opportunities and develop scripts to automate the engineering tasks to minimize the manual work 

INTER-RELATIONSHIPS: 
•    Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities. 

WORKING ENVIRONMENT: 
•    Fast paced, positive, high-energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.