Client Support Benefits Specialist - Onsite at client location

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome?  We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Benefits Specialist to be based at the client location, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you’ll make a difference:

As the Client Support Benefits Specialist you will be an extension of the Cigna Account Management team.  You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team.

This is considered a hybrid role. The candidate must be able to work onsite 3 days a week at the client's facility in Springfield, MA. The other 2 days can be worked from home. The schedule will be Monday-Friday, general work schedule 8:00 am - 5:00 pm.

Here’s more of what you’ll do:

• Provide hands-on, dedicated, personalized support to the Client, their employees, and the HR Team

• Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.

• You will provide education and guidance around benefit plans, benefit optimization, navigation of Cigna's tool and resources. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services offered by the client

• Manage new hire onboarding and open enrollment/health fair support

• Assist with onsite client wellness activities

Qualifications:

• Bachelor’s degree preferred

• Professional experience in insurance, healthcare, managed care or related industry (i.e., medical benefits programs, claims resolution)

• Client facing experience preferred

• Ability to manage multiple priorities and deadlines independently and pro-actively

• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions

• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination

• Excellent presentation skills. Previous success in delivering Customer and Client communications

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.