What’s the role?   

Bloomberg Global Finance is seeking a Team Leader for the New York Client Financial Services (CFS) team to strategically lead our Accounts Receivable team, ensuring exceptional customer service for our external clients and internal stakeholders.  

This role entails leading a team that is committed to obtaining prompt payments from our customers across all Bloomberg line of businesses in a timely manner. In this role, you will serve as a product owner for the team responsible for ensuring the collection of aged receivables and timely application of payments across all north American portfolios.  

We’ll trust you to:  

• Be accountable for the entire collections’ portfolio by setting and meeting specific, targeted goals related to the aging of open receivables, unapplied credits, and customer service metrics 
• Ensure the team is actively pursuing and processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections. 
• Act as an escalation point for customer billing & payment issues, communicating in a professional manner, constantly striving for providing excellent customer service 
• Establish relationships and collaborate with internal stakeholders & external customers 
• Identify, recommend, and see-through process improvement initiatives with the SAP Solutions & Engineering teams 
• Develop team members by managing, mentoring, and evaluating performance of the CFS, NY team while supporting their ongoing development & training 
• Communicate the Vision by building and developing a strong onboarding & training program for incoming new hires. 
• Foster a Diverse & Inclusive Work Environment 

You need to have: 

• A bachelor's degree 
• A minimum of 3 years of experience in accounting operations, corporate collections, Accounts Receivable, or Order-to-Cash processes 
• Ability to multi-task, trouble-shoot & solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment 
• Exceptional communication and collaboration skills 

We'd love to see: 

• Leadership & project management experience 
• Proven ability at successfully managing large portfolios 
• Customer service and/or client-facing experience 
• Experience at building and leading an onboarding & training program for new hires 
• Knowledge of SAP