Essential Functions:

Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions via email, fax or telephone about sales taxes and motor vehicle fees and requirements, and entering data into the computer. Follow up phone calls and/or emails to customers may be necessary.

The Business Services Specialist II will:

• Examine documents submitted by customers for motor vehicle titles and registrations.
• Review transactions submitted electronically to ensure the transaction is complete and ready for DMV processing.
• Complete paperwork to process title and registration transactions.
• Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
• Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage.
• Support clients by responding to emails and returning phone calls from Clients and Client Services.
• Assist with questions about transactions and/or state processing requirements.
• All other duties as assigned.

The Business Services Specialist II may also:

• Be responsible for a specialized group of accounts.
• Be responsible for a specific process, multiple states, and/or function
• Process transactions for the public and/or clients via our Online Registration Solution products
• Match checks to transactions to ensure proper billing and payment.
• Be required to perform the duties of Courier, that includes the delivery and pick up of documentation, registration, and license plates from customers within the region.
• Accurately ship transactions to Vendors/Registrants/Clients daily.
• Scan and save submitted paperwork and/or motor vehicle records to the computer.
• Run and/or monitor reports.
• Order and maintain office supplies 

Qualifications:

Minimum Qualifications

• Education:  High School Diploma or Equivalent            
• Experience:  2-4 years         
• Must have a clean driving record
• Great communications skills (verbal and written)
• Strong attention to detail and organizational skills
• Excellent Customer Service skills and ability to perform professionally
• Requires long periods of data entry
• Intermediate computer skills, proficient in Microsoft Office products
• Ability to work effectively in a fast-paced environment under time-sensitive requirements

Preferred Qualifications:

• In-depth Knowledge of DMV title and registration process