DESCRIPTION

• Working across matrix organization within multiple systems, applications, and databases. 

• Executing reports, data management, and analysis. 

• Excellent customer service, a professional demeanor and the ability to participate in a team environment are keys to this position. 

• Ensure all inbound client and auction inquiries are being answered in a timely manner. Assist management in building out a communication model to support inbound calls, emails, etc. 

• KPI reporting to management to ensure targets are being met. 

• Recognize and resolve process breakdowns. 

• Be an effective resource for the auction staff. This means becoming a subject matter expert in the auction operational impacts of using Manheim Express app and the vehicle cascade between statuses on OVE.com 

• Manage vehicle inventory  

• Assist management in vehicle pricing for remarketing. Role may have a direct impact to the P&L. 

• Key role in managing post sale activities for Manheim Express; sale processing, Guaranteed First Bid validation, remarketing, arbitration, gate pass, ad hoc client requests and questions.