Here at O2, we’re about technology that creates new and exciting experiences. It’s why there are over 25
million people who choose to live life on O2.
Being part of Telefonica, one of the world’s most innovative digital companies, we’re able to open up all sorts of
possibilities – not just for customers, but for the people who work for us, too.
Great benefits. Generous rewards. High-quality training. Ongoing career development. Flexible working. These
are just some of the reasons we attract great talent.
Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities.
That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.

Your role
Your role is to help create a high performing, motivated and engaged team through leading, coaching and
inspiring. You will encourage team members to love the job they do and make sure they are having great
conversations with our customers to understanding their needs using Leap, so they sell the right product and
service to them. Making every day better for our customers through personal experiences that count.
You will also manage individual’s performance and develop the team to achieve and improve on business
targets, store standards and compliance.
Reporting to the Store Leader and having people management responsibility for the team members within the
Store, you will be expected to lead the store along the store leader on a daily basis.
Travel is part of the role through Store Visits and wider team meetings and depending on the Store location and
trading patterns, weekend and evening working will be expected.
Responsibilities

The main responsibilities of the role are:

Empowering your team to have great conversations with our customers, helping them to buy more
easily
Monitoring daily store activity/targets by the delivery of daily briefings and key business information
to the team
Leading the performance of the team alongside the store leader and delivering monthly 1-2-1s
Utilising o2 Campus and Leap sales framework
Delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
To help to grow talent and succession within the store.
Being passionate about O2`s products, services and propositions and understand what we offer as a
business. Becoming a guide in all things O2.
Using in store systems to take ownership of compliance to deliver O2 policies and procedures.
Maximising productivity in the Store and delivering store rotas in an effective and timely manner
Ensuring store is adhering to key compliance requirements in relation to store standards, Health &
Safety, cash management, security and stock management, FCA compliance, refunds and discounts
Deputising for the Store Leader when required
Working with your team to take ownership of the store appearance, taking pride in where you work

Skills and Experience Needed
What we look for is:
Someone who has worked in a fast-paced environment previously, not necessarily Retail, who is
motivated to work to targets and deadlines
Someone who has previous Budget and Profit and Loss responsibility
Someone who takes the lead, encourages and develops teams to be high performing and brings their
team on a journey
Strong coaching skills
The ability to work frameworks to provide support, training and development
A great communicator
Someone who can be agile, who can change and adapt to suit business needs
Commercial acumen
Someone who understands the importance of delivering great customer experiences, the awareness
of a customer centric culture. Putting the customer first in everything that we do
Ability to work to processes
Someone who has an interest in technology and mobiles