CUSTOMER CARE ADVISOR

Do you have a passion for providing excellent customer service? We are looking for people to join our team in Bury, the birthplace of JD Sports itself!

We have many different facias under the JD PLC umbrella including JD Sports, Size?, Scotts, Tessuti, GO Outdoors, Blacks, Millets, Ultimate Outdoors to name just a few, and in your role as a Customer Care advisor you would be required to provide our customers with ‘Best in Class’ service at EVERY opportunity!

Conveniently located just off the M66, we offer a great training package with plenty of support. We also offer:

• Free parking
• A subsidised canteen
• Staff discount (after successful completion of your probationary period)
• A quarterly performance related bonus based on achieving reasonable KPI’s

Excellent career progression opportunities within the company

KEY DUTIES/RESPONSIBILITIES:

• Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
• Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
• Providing technical assistance to customers placing orders on the website.
• To provide assistance with product related questions, and helping your customers reach an informed decision on their purchases
• Communicating information about the company’s products and services.
• Dealing with written communication through email and post, as well as general administrative duties.
• Accurately recording reasons for customer contacts.
• Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
• Constructively explaining processes and procedures when things occasionally go wrong

SKILLS/EXPERIENCE/KNOWLEDGE NEEDED:

• Previous experience in a customer service role is required.
• You must be able to demonstrate good written and verbal communication skills.
• You need to be computer literate reasonable keyboard skills
• You need to have the ability to remain calm and focussed when dealing with challenging situations.
• Ability to work on own initiative and as part of a team.
• Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understands the need for confidentiality and compliance with legislation.
• You need to be open and adaptable to change – as a fast growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.