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Freedom Boat Club is an international leader in owning and franchising Boat Clubs since 1989. We have over 230 franchised locations in addition to 40+ corporate owned boat clubs in operation throughout North America and Europe. We are seeking a tech savvy individual with stellar customer service skills to join our Member Experience Center (MEC) team! This role is responsible for answering phone calls from members and prospective members, answering their questions, and providing answers. Members of our MEC team are responsible for solving a variety of problems and they ensure the member experience exceeds expectations every time.

The main responsibilities of this role include:

• Answering phones and emails around topics such as club education, updating reservations, addressing basic billing concerns, and system navigation.

• Assisting with tasks in the reservation system including adding new vessels as they become available, scheduling them for maintenance, and retiring them from the system.

• Professionally transferring member questions and concerns from franchise locations to the appropriate party.

The requirements and skills needed for this position include:

• Experience in customer service or a call center setting preferred

• Strong customer service orientation, problem-solving skills, research and resolution skills, and multi-tasking skills

• Excellent verbal and written communication

• Must be well organized and detail oriented

• Experience with data entry and computer systems

• Ability to maintain confidentiality with member information

• Must have a team player attitude

• Bilingual in Spanish and English is preferred

• The hours of operation are 8 am – 8 pm, 7 days per week. Weekend and holiday flexibility is a priority.

Benefits include:

• Competitive insurances: medical, dental, vision, life, accident, critical illness, and short and long-term disability insurances

• 401(k) with a company match and annual profit-sharing contribution

• 5% cash bonus annual target

• 3 weeks of vacation annually

• Employee membership after 90 days of employment

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.