What it's like to work here

A note from Chris (Operations Manager): “Hardcastle Crags is a very special place to work. Not just because of the fabulous scenery but also as we are working with nature to restore rare habitats but what we are developing for our commercial future to fund more conservation work. We have a real focus on creating a place for everyone whatever their background or circumstances and we’re always working on new ways for people to get involved whether through volunteering, work or partnerships with community groups. We’re a small, close team who all share a passion for inclusion and actively encouraging more people to come and enjoy Hard Castle Crag’s & surrounding area for all it has to offer.

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What you'll be doing

You will work alongside the Food & Beverage team members, volunteers and other teams on property to ensure every visitor receives outstanding customer service. It is important, as a face of the charity, to create memorable experiences for both members and visitors and to represent the values of the National Trust. A passion for both customer service and food & beverage is a key element of the job along with the knowledge and experience it takes to lead a team. As this role is a leader position you will be directly involved with the training and induction of team members. You will also hold the responsibility of leading shifts, achieving daily targets and supporting the Food & Beverage manager in running the café.

Please also read the full role profile, attached to this advert. 

Who we're looking for

You'll need to be;

• Customer focussed with great communication skills both verbal and written

• Passionate about food, creative and proactive

• Aware of Health & Safety compliance requirements

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary