At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

As a Fleet Service Advisor, it is your job to ensure that Service 360 customers are receiving repairs and service that meet our high expectations. We will review every managed repair both before approval is granted and upon completion for accuracy, validity, repair standards and possible warranty. You will ensure that both internal and external service providers are abiding by the customer’s service & billing standards and specifications, and that invoices are delivered in a timely, accurate manner.

DUTIES & ESSENTIAL JOB FUNCTIONS

Deliver an elite customer experience – providing industry-leading:

Communication (Daily, Weekly, & Monthly Reporting, Timely Field & Customer Response), Quality (Billing Accuracy, Service Standards)

Safety (Customer Safety Standards and Expectations, PM Currency & Findings, DOT compliance)

Analyze, Dispute, & Approve/Deny internal and external Vendor Estimates

Utilize Vehicle Repair History, Vehicle Warranty Information, Parts Pricing, SRT Times, Budget

Audit Daily Managed repairs and PM inspections submitted for accuracy and validity

RO Summaries

PM Write-Ups/Pictures

Schedule & Manage PM Currency for customers/vehicles that utilize 3rd Party Vendors

Ensure we are receiving technician certifications & DOT forms

Act as our managed customers proxy with the responsibility to manage their repairs on their behalf.

Compensation:

Compensation includes a base salary of $46,920 – 65,790. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:

Excellent understanding of Fleet Maintenance, particularly heavy & medium duty fleets

Standard Repair Times, Industry Trends, Service Intervals, Vehicle Components

Experience as a Tech preferred

Industry Certifications like ASE will be taken into consideration

Strong organization skills

Simultaneously navigate multiple tasks & customers

Excellent Written & Verbal Communication Skills

Skilled in Microsoft Office Suite

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.