At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Dickinson Fleet Services keeps your fleet moving. 

Headquartered in Indianapolis, Dickinson Fleet Services (DFS) has grown to become one of the largest fleet maintenance companies in the country. DFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. DFS also services customers utilizing its 18 nationwide service centers; each offering services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, DFS provides maintenance scheduling and emergency roadside assistance to fleets anywhere, anytime.

DFS is currently hiring a Fleet Performance Manager in Indianapolis, IN, it is your job to ensure that Dickinson customers receive an unparalleled customer-experience.  You will ensure that all customer expectations are met, and that the Dickinson field and corporate teams are setup for success in servicing the account.  You are ultimately responsible for the customer satisfaction & success of the account.

Duties:

Deliver an elite customer-experience – capitalizing on Dickinson’s mission of providing industry-leading:

Communication (Daily, Weekly, & Monthly Reporting, Fleet Health Statistics, Business Forecasting)

Quality (KPI Management, Billing Accuracy, Service Standards, Campaign/Project Management)

Safety (Customer Safety Standards and Expectations, PM Currency & Findings, Dickinson Safety Standards)

Ownership of customer improvement opportunities – own problems & concerns from the start through resolution

Understand & strategically implement customer Key Performance Indicators (KPIs)

Effectively Organize & Communicate strategies focused on meeting customer KPIs.

Strategically Recognize, Develop, & Execute strategies to grow with assigned accounts.

New Branch/Business Unit Additions

Utilize additional DFS Service Offerings

Special Projects/Campaigns

Adhere to and manage to the customer approved budget (monthly, quarterly, annually)

Analyze fleet statistics, compile, and deliver accurate reports.

Ensure that customer’s is complying with DFS payment terms.

Manage billing concerns, support DFS Accounts Receivable Team

Host a meeting/business review & deliver an organized, detailed presentation.

Thoroughly understand & be able to review/sell Dickinson’s suite of service offerings.

Qualifications:

BA/BS degree and 7 years of experience with at least 3 years of experience in a management/leadership role; or an equivalent combination of education and work-related experience

Excellent Written & Verbal Communication Skills

Ability to learn, understand, and communicate Fleet Maintenance.

Exceptional organization skills

Simultaneously manage multiple projects & customers

Strong client-facing and communication skills

Proficient in Microsoft Office Suite

Must be able to dissect, organize, and manipulate a spreadsheet (pivot tables, data tables, VLOOKUP’s, etc.)

Must be able to construct an organized PowerPoint deck.

Must be able to maintain professional composure in stressful situations.

Ability to effectively communicate unfavorable information to the customer.

Resolve conflicts to the satisfaction of both DFS & the customer.

Must be able to develop confidence & trust between yourself and the customer.

Recognize and recommend change if needed.

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.