Job Summary:

The Payment Operations QA Office / COE provides initiatives and project support to internal customers with the Payment and Receivables COE. The scope of work includes the management of initiatives, process documentation, opportunities, and gap identification as well as the definition, creation, and reporting of KPIs for the departments supported. This specific position will focus on supporting the Payment Operations and Direct to Consumers Department as well as the Groups and Conventions department, and will also participate in the initiatives for other areas.

Responsibilities:

• Coordinate the testing efforts associated with system releases and new interfaces.
• Identify and document department internal and external processes.
• Develop functional requirements associated with technology initiatives.
• Participate in the design, testing, and implementation of technologies.
• Identify opportunity areas within the processes supported.
• Brainstorm on the potential solutions for the ongoing improvement of departments.
• Create and coordinate project and communication plans.
• Perform the definition, implementation, and reviews of controls.
• Develop and communicate updates associated with projects and controls.
• Measure and report the results of remediation initiatives and projects.
• Develop processes to capture KPIs in the departments.
• Assist in reporting to the managers

Basic Qualifications:

• Minimum 3-5 years of working in Finance or Accounting.
• Proven experience managing projects.
• Strong Knowledge of general accounting and internal controls.
• Ability to prepare and present information to support decision-making.
• Strong analytical and writing skills and the ability to communicate effectively (verbal and written)
• Demonstrated ability to learn new systems and technologies.
• Demonstrated ability to establish and develop effective relationships with internal and external partners.
• Demonstrated ability to integrate and present operational and financial information and business cases to leadership and executives.
• Demonstrated knowledge of project management.
• Demonstrated experience identifying and maintaining department operational metrics
• Proficiency in MS Office with an emphasis on Excel.
• Experience in the use of visualization to present information.
• Demonstrated skills to manage multiple initiatives and establish priorities.
• Demonstrated ability to manage expectations to upper management.

Preferred Qualifications:

• 3-5 years of work experience managing projects and reporting
• PMP, Six Sigma

Required Education

Bachelor’s degree in Accounting, Finance, or related area.

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.