Field Solutions Manager

Are you passionate about being part of a successful team?

Do you like working in collaborative teams and solving critical issues?

Join our Turbomachinery Services Team!

Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best

To be responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other Field Solutions Manager will lead our aftermarket channel enablement global team of field solutions specialist & experts whose focus is to grow aftermarket operations globally via our partner network.

The scope includes but not limited to supporting the channel Partner (CP) in developing field solutions related to installation through calibration and turning, managing turnaround/outages using diagnostics and asset monitoring, and optimize plant performance through upgrade products. The field solution Manager will partner with assigned channel network in driving business development and growth programs globally.

This role can be located at North America, Europe, Asia.

As a Field Solutions Manager, you will be responsible for:

• Developing aftermarket growth programs in coordination with regional sales teams
• Align key functions to execute on programs including material planning, sourcing, product line, sales, and commercial
• Evaluate effectiveness of programs through both quantitative and qualitative metrics
• Oversee and conduct audits of CP facilities
• Provide input into channel evaluation process leveraging best in class models where possible
• Support CP with aftermarket initiatives such as install base development, plant walkdowns as needed, joint service bidding, inventory recommendation and outage tracking
• Successfully drive the aftermarket sales, strategy, proposal development in partnership with assigned CP
• Ensure the achievement of targets around unsolicited aftermarket quotes for the assigned channel network
• Partner with CP in developing creative field solutions related to upgrades & competitor valves replacement
• Communicate and drive retrofit & upgrades programs implementation with CP
• Partner with CP to identify areas of improvement for its aftermarket portfolio and create a development plan
• Perform CP required audits and services capability assessments
• Responsible for assessing and improving the services capability of channel partner
• Demonstrate a high level of energy & drive towards improving the service capability of the channel partner
• Champion digital asset management, Valve Lifecycle management with assigned CP
• Deliver superior customer value through an intimate understanding of their needs and excellent responsiveness.
• Develop and cultivate customer relationships across the region.
• Travel and meet with new & existing channels on a regular basis within the region.
• Maintain and continuously develop technical competencies.
• Make recommendations for CP that should continue to be part of the program and develop an exit strategy where needed

Fuel your passion

To be successful in this role you will:

• Have Bachelor\'s degree from an accredited university or college.
• Have minimum of 5 additional years of experience in Technical Support.
• In addition to having a working knowledge of valves design and mechanics, a successful Field solution Manger must have experience in valve applications, failure phenomena, controls system integrations & layout, plant operations and technical sales.
• Experience in special instruments and instrument software’s
• Hands on experience in Control Valves, pressure Safety-Relief Valves, Mechanical On-off valves, control instruments, Actuators and Accessories.
• Technical capabilities through Offering On the job and class room trainings and the Development programs for new products, company practices and guidelines

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

·       Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

·       Contemporary work-life balance policies and wellbeing activities

·       Comprehensive private medical care options

·       Safety net of life insurance and disability programs

·       Tailored financial programs

·       Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we\'re committed to achieving net-zero carbon emissions by 2050 and we\'re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

About Us:With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.