Job Description

Purpose

The Consultant will bridge the gap between the Customer’s business requirements and the application. The Consultant has competence to advise and guide the Customer, listen and dare to challenge in order to understand the Customer’s real needs and advise the Customer in their usage of their IFS Products. Engaged by the Customer or Partner as a subject matter expert (SME) in a specific area and offers their expertise to colleagues, Partners and the Customer.

The Consultant enjoys the challenge of creating and communicating well thought-through practical solutions that form the basis for successful implementations, and ultimately lead to highly referenceable Customers and make the Customer more efficient and successful.

Qualifications

Essential duties and accountabilities:

• Mandatory - Excellent verbal and written language skills in English.  Additional language skills would be beneficial.
• Provide high quality FSM Application consultancy during implementations, upgrades and ongoing support to our customers in the Region.
• Understand and document complex Service Management process (e.g. logistics, field service, mobile engineers, etc.).
• Set up and configure FSM to meet customer requirements / expectations.
• Provide training and mentoring to customer team members and other IFS consultants.
• Remain knowledgeable and familiar on supported versions of the software.
• Work closely with other IFS consultants to ensure complete solutions are provided to customers.
• Maintain a degree of knowledge of methods and requirements for interfacing with external applications.
• Document clear specifications for delivery by others (e.g. Partners, offshore, Customer, etc.).
• Actively contribute to continuous improvement of existing IFS processes and methodology
• Self manage smaller activities, particularly where no IFS Project Manager has been assigned.
• Take an active part in building a strong consulting team in the region.
• Assist with pre-sales opportunities when required.
• Deliver a high degree of customer service (internally and externally).
• Mentors junior project and team members.

Required general competences:

• Essential - Strong knowledge and experience in Service Management.
• Essential - 5-10 years’ experience in implementation of software systems.
• Good understanding of IT systems and applications.
• Experience of working as part of a team is essential.
• Proven ability to be motivated and self-driven when working alone.
• Outstanding troubleshooting, problem-solving, attention to detail, and data analysis skills.
• Must have good presentation, Organisational, and documentation skills.
• Must be proficient in Microsoft Office products.
• The ability to work to deadlines, understanding the value and importance of milestone achievement.
• Deep knowledge with workshop facilitation, presentation, organizational, and documentation skills.
• Experienced with working on projects and an ability to manage sub-projects.
• Ability to learn quickly, communicate ideas effectively, lead team efforts, and utilise flexibility and creativity to present a variety of solutions.
• Must be able to analyse and/or design business processes.
• Must be willing to travel up to 75%, or more if required, with potential for extended stints of continuous travel.  Majority of travel would be limited to the region but could extend outside the region from time to time