As a Field Sales Officer you will visit customers currently without a TV licence at addresses throughout Birmingham - B postcodes, helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Along with permanent contract and a starting salary of £22,340, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £28,200 pa uncapped). In addition, an annual business mileage allowance of 45p per mile on the first 10,000 miles travelled paid from and to your home address.

You’ll be working a 36.5 hour week on a flexible shift pattern, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week in either a part-time or full-time capacity.

Experience in a similar role isn’t essential, though previous experience working in a field-based role is desirable. Whatever your professional background, we’ll provide you with all the training and development you need to succeed in this role, as well as opportunities to progress into other roles within the business.

What you’ll need to bring:

• It’s essential that you have a full UK Driving Licence and access to your own car, with at least a year of driving experience.
• You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.

About Capita Experience

This division combines expertise from our former divisions — including Customer Management, People Solutions, Software, Consulting and Scaling Partner — into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

What’s in it for you?

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
• As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.