Become a home-based Field Monitoring Officer and help us deliver better outcomes for a safer society across England & Wales.

Working remotely from home, you will travel across local communities to support those who have electronic monitoring requirements. You will support with the installation and decommissioning of monitoring equipment.

Job title:

Field Monitoring Officer - Thanet/ Rochester/ Gravesend

Job Description:

About Capita EMS

At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society. Find out more here. 

What you’ll do:

• As a Field Monitoring Officer (FMO), you will visit individuals in the community, whether that’s alone or alongside a colleague, to install, calibrate or decommission monitoring equipment.
• You’ll be on the road regularly throughout your shift- don’t worry, we provide you with a fully expensed vehicle for this.
• Sometimes, we may have priority visits to complete, you’ll be there to address any incidents and liaise with our support teams to discuss potential issues or breaches.
• On rare occasions, our FMOs may be asked to contribute to a court hearing which you must attend. You’ll receive support and training prior to any court hearing.
• As an FMO it’s important to keep track of equipment and make sure paperwork is completed in a timely, accurate and compliant manner.
• You’ll check and clean equipment when it’s issued and on collection as well as quarantine any equipment which needs to be held for evidence.

What you’ll need to bring:

• It’s essential that you have a full UK Driving License, at least a year of driving experience and comfortable driving at night on a variety of roads 
• You’ll need to be physically mobile, as you’ll be installing and removing equipment
• Excellent verbal and written manner and basic IT skills are also required, as you’ll be updating your bespoke tablet
• We recruit from a diverse range of backgrounds, whether that’s customer service, retail, ex forces or security, however, there is one thing in common – excellent communication skills.

What’s in it for you?

• A competitive basic salary £20,899
• Company vehicle including personal use
• A home-based role with excellent support networks
• Company vehicle including personal use
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.