What will you be doing?
 

You will ensure that the field force are working as efficiently as possible, reducing travel, continuously improving utilisation/jobs per day. Interacting with Field based colleagues and their line management to ensure maximum availability. Working with customers within the parameters of the Work Force Management System to meet access needs, whilst ensuring the system has minimal human intervention.  The role has an element of exception / jeopardy management working across multiple internal outlets including Networks, Delivery, and Maintenance.  All system tasks are time bound and there is a responsibility to ensure we hit all departmental KPI’s and OLA measures with feeder areas. The department requires 24x7x365 cover, which will be covered by Vodafone standard staggered hours and shift patterns.

Who are we looking for?

• Advanced level of Excel
• Experience in a Customer facing role
• Desirable  knowledge of WFM Solutions – experience with Oracle Field Service Cloud- Desirable 
• Experience of working in an Agile culture
• Able to adapt to change
• Experience within a scheduling environment 
• Proactive team player
• SC Clearance or eligible to apply is a must. 5 Years minimal within the UK.

 
*Blended 
 
Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey. 

What’s in it for you?
 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.