Field Claims Consultant – residential and commercial household property

Home based with frequent travel across Leicestershire, Cambridgeshire, Northamptonshire, Buckinghamshire and Hertfordshire.

Are you passionate about assisting and helping customers? And can you demonstrate recent experience in handling and managing insurance claims? If so – we’d love to hear from you!

Here at Aviva, we are currently in the market for two Field Claims Consultants – of which both are home based positions, visiting our customers across our East Midlands / South East England patch (Leicestershire, Cambridgeshire, Northamptonshire, Buckinghamshire and Hertfordshire). Therefore, in order to be considered, you must have a full UK driving licence, as completing customer visits will an integral part of your role!

The successful post-holder(s) will be responsible for providing a customer focused and cost-effective service by handling both household and residential commercial claims - from instruction to completion, within agreed financial authority limits.

Duties & Responsibilities

• Investigate, validate, manage and settle residential and/or commercial property claims in line with policy cover, philosophies and standards

• Refer cases outside of agreed financial/competency matrix if required

• Undertake field (physical) and desk (virtual) assessments to maximise efficiencies and outcomes

• Provide estimation of insurance related repairs, utilising claims scoping software

• Update customers regularly to ensure optimum customer service and claim experience

• Identify/capture fraud and recoveries information and data

• Manage work in progress, updating claims management and estimating systems to maintain a real-time view for our customers and the business, as well as demonstrate effective cost management on all claims

• Develop a strong working knowledge of geographical area and local market

• Travel outside of designated patch / area to support major incidents as required (i.e., undertake UK wide travel as and when needed)

• Identify and share market, legal and technical trends/developments

Skills & Experience required

• Full UK driving licence, with the ability to travel across the above designated patch on a regular basis, with some UK-wide travel expected

• Ability to also work flexibility outside of your ‘usual’ Monday to Friday hours (include evenings and weekends), managing your own diary

• Knowledge of the insurance industry ideally related to managing home / property claims.

• Relevant technical expertise in relation to: Flood/EOW/Fire damage management best practice and principles / technical buildings best practice methodology and pathology / claims scoping and management, using the relevant software – is highly desirable but not essential

• Experience of working in a customer focused environment, matched with commercial awareness

• IT literate with ability to learn new technologies

• Committed to growing your own knowledge through technical, theoretical and practical means

• Industry relevance qualifications are highly desirable - preferred qualifications are below:

• CERT CILA/ DIP CILA
• CERT CII/DIP CII
• BDMA Ins
• HNC/HND or similar Surveying Qualification
• Accreditation to CIOB, RICS

What will you get for this role?

• Annual salary of £30,000 to £40,000, depending on skills, experience, and qualifications

• Company car

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on +44 7436 672007 or send an email to daisy.holmes@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.