What’s the purpose of the job?

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every day.

What will I be doing?

• Leading member obsessed service and member engagement at all times.
• Leading my team to deliver the children’s activities with structure and enthusiasm whilst encouraging the maximum participation of the children.
• Leading my team to deliver the club children’s activity programme including: Core Club Programme, Holiday Active Programmes and children’s parties.
• Delivering the children’s programme in line with Product Briefs, Lesson Plans and Brand Standards.
• Ensuring that all services delivered to children meet all requirements of the Children’s Safety Guide at all times.
• Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
• Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards.
• Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity.
• Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience.
• Taking ownership to resolve member’s queries or complaints.
• Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
• Participating and sharing knowledge and expertise with other team members.

How will I be measured?

• Observing me and my team delivering fantastic service and engagement with members.
• The children’s areas are compliant on all Health and Safety requirements and Children’s Safety Guide.
• Observing me and my team’s speed and efficiency to react to incidents, issues or complaints.
• What members, team members or mystery members tell us about me and my team and our programme.
• Myself and my team’s performance against our 6 Values.
• How well you, me and my team follow DL Clubs ways of operating.
• Achieving compliance against all legislative and company documentation and audits.
• Achieving Holiday Active, and Parties revenue targets.
• Achieving member participation targets for the children’s programme.
• Managing costs and achieving budgeted margin.
• Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator.
• Contribution to the club’s member count in particular members that are families with children.
• Monthly club visits from Regional Manager and/or any other Club Support visitors.

 What qualifications, skills and experience do I need?

• Qualification in a relevant teaching, childcare or sports coaching discipline (Essential).
• Experience of managing and leading a team- (Essential).
• Experience of financial planning and management.
• Inspirational leadership skills.
• Be able to lead and manage a group of children with confidence and energy (Essential) Can demonstrate excellence in customer service.
• Strong listening and collaboration skills.
• Team player.