What’s the role about?

We have an exciting opportunity for Facilities Assistant to join our busy Facilities team in Bracknell Head Office. 

Working in the Partner and Visitor services you will be expected to provide excellent service in our reception areas: book visitors in, welcome them to the site and help with any queries as well as looking after the customers and room set up in the Waitrose Conference Centre. 

You will also be responsible for the relevant administration including the booking systems, car park bookings and other facilities related processes. 

Being a part of our team means being flexible and supporting other areas of the facilities as and when needed, always looking for the opportunity to cross train and support your colleagues.

The successful candidate will demonstrate excellent customer service skills, ability to work with Google Suite documents and willingness to exceed customer and Partner expectations.

What will you be doing?

You will:

• deliver effective Partner & Visitor processes in order to maintain outstanding levels of service and a consistent safe working environment for Partners, Visitors and Contractors working in our Head Office Campus

• deliver continuous high standards of service across the day to day Facilities Partner & Visitor Services including Receptions, Conferencing and general administration to support Head Office experience for Partners

• establish excellent solutions based 1st line support for Meeting Rooms, Worksetting setups, sample management and all soft services facilities in the business

• work across the broader extended facilities team where required to support Head Office Partners and Visitors

• implement Health and Safety and Fire safety processes to ensure current standards and compliance are achieved

• promote good communication between Partners and 3rd Party Suppliers and establish flexibility throughout the Facilities team to assist in other areas of the department when required as directed by the Facilities Manager.

Why do our Facilities Assistants love working for us? 

“We are a small but diverse team. It's never boring as everyday is different. We know our customers and strive to be best at what we do whether it is working from home equipment provision or setting up Partner events in the offices, we can do it all!”

What you'll have

• Experience in service delivery or customer service roles

• Experience in using IT systems, internet, Google suite applications

• Exceptional interpersonal skills.

What else could you bring? 

• Experience in managing conference room facilities

• H&S qualification (Institution of Occupational Health & Safety).

Additional Information

• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible

• The application form consists of a CV upload, followed by online assessment and application questions

• Internal applicants - please copy paste this link to your browser to view the job outline - https://bit.ly/FacilitiesAsst-VisitorServ